Best Buy reviews

3.5

59% would recommend to a friend

(41,812 total reviews)
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Corie Barry

35% approve of CEO

38% positive business outlook

Best Buy has an employee rating of 3.5 out of 5 stars, based on 41,812 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Best Buy employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

42K reviews
1.0
Feb 13, 2013
Recommend
CEO approval
Business Outlook

Pros

The employee discount is ridiculously good for some items; 5% above cost. Rocketfish and Dynex accessories are usually a good 90% off.

Cons

There is terrible communication among management. I would constantly get yelled at for doing something wrong when another manager told me to do it that way, and when I fixed my "mistake" another manager would get mad. I was hired as an autotech and they constantly scheduled me on the sales floor instead of with the autotech there, so I never got any training. Then they came down on me for not getting my e-learnings and MECP certification done. They eventually let me go after the christmas season, even though they said I would be kept on and trained as an autotech. The reason? They didn't like my demeanor with customers. I was more polite and respectful than any employee there. They messed up my time clock multiple times, and I had to talk to 5 managers to get my schedule fixed at one point, then they blamed it on me for not updating my availability. But they never told me I had to. The whole job was a big "how was I supposed to know that if you never told me" scenario. The other employees treated me like a kindergartner would treat the new kid. They would ignore me, insult me, tease me, and make me feel very unwelcome. I felt like they were all a big gang and they all were too cool for me. They also skimped me on a large raise because I was "seasonal" I should have gotten a raise a month into working there since I became bestbuy certified. Overall it was a nightmare. There was such bad communication that when I went in to get my final paycheck, nobody knew I had been let go, or cared, and some people didn't even know I ever worked there. You'd think with every manager having a "walkie" on them, they'd have better communication, but what it really was was a big gang of frat-boys who thought they were better than everyone else, including customers. I don't even shop there because of their cocky attitudes.

1.0
Feb 3, 2013
Recommend
CEO approval
Business Outlook

Pros

When a customer comes in looking for the product or service that management wants to be selling then life is a breeze. Giving a customer exactly what they ask for and not having to shove BS down their throats is satisfying, but it's rare to get a that type of transaction. There's a competitive nature to selling product that makes work a bit interesting.

Cons

They only care about numbers. At the end of the day you could develop life long customers, but if you didn't talk them into a best buy credit card or a service plan then you get zero credit. There is so much pressure to sell service plans, you'll get constant reminders that they're looking to see specific sales from you. Doing business this way is so off putting to customers and at the end of the day it basically comes down to who is the best at tricking customers to getting more than they need. As a Sales associate who's on seasonal and wants to make full-time, good luck. They'll tell you that you're being considered to stay on, but actual full-time positions are very rare to get and are hardly ever available. Staying on means an awful schedule ranging from weeks with 7 five hour shifts to weeks where you're not on the schedule. Keep an eye on the schedule, they like to put you on times that you identify as unavailable. Also the learning lounge training is a joke and the training for seasonal workers is practically non-existent.

2.0
Jan 23, 2013

Ok place to work but no room for growth or advancement

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Flex-hours, company gym and co-workers generally make an OK working environment. Company shuttle is convenient for those who don't drive and faster than transit.

Cons

Advancement opportunities are rare. Employees are treated as disposable, creating an uncertain working environment. Various departments very often have communication difficulties resulting in confusion, missed deadlines and finger pointing. Compensation is often not competitive when compared to other equivalent positions at other companies. No consideration is given for prior experience when salary is being determined for non-manager roles.

Viewing 142 - 144 of 41,812 Reviews

Glassdoor has 43,361 Best Buy reviews submitted anonymously by Best Buy employees. Read employee reviews and ratings on Glassdoor to decide if Best Buy is right for you.