Corporate perspective doesn't align with truth
Pros
You get to work with like-minded people who love technology and share a passion for helping people.
Cons
You and all those people you work with who are excited about helping others seldom get to put their passion or skills to use. Best Buy is entirely driven by their top two profit-driving metrics: credit cards and total tech support. The leaders would have you all but lie to add another tally onto the board and could not care less about the customer having a great experience but care more about whether or not there was a credit card applied for or a Total Tech Support added. You're made to feel like a failure if you have a "good" sale that doesn't include a BP or TTS. It starts with the territory and district managers and trickles down to the GM's who pressure their staff to increase the numbers. The reality is you're working in SALES. This is not a job to have if you just love technology and helping people. You must have a driven/pushy sales personality but that's all you need to go far.