Booking.com reviews

4.1

80% would recommend to a friend

(7,596 total reviews)
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Glenn Fogel

70% approve of CEO

67% positive business outlook

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,596 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

8K reviews
5.0
Oct 6, 2014
Recommend
CEO approval
Business Outlook

Pros

Booking.com offers a fast-paced but laid back work environment. Things I like about working here: - I've never worked on a project I didn't believe in. You're given the freedom and respect to work on the tasks you believe add value to the customers - I've never had a deadline. It's about identifying problems and designing solutions that can be proven to work through data. Insight and quality have no timeline and the company understands and allows for that. - Great colleagues. There are a lot of incredibly smart people that are enthusiastic about their work. It's infectious and positive. - Career-growth opportunities. There are many ways to move up in the company such as becoming a product owner, team leader, or senior designer. Internal and external training opportunities and one-on-one meetings with your managers support that growth. - Work/life balance. The managers, team mates, and product owners at Booking.com care about you as a human and don't treat you a like a "resource" to the business. If you're sick or pushing yourself too hard they will encourage you to relax and take care of yourself. They truly want to have happy, healthy people. - It's a flat structure. Everyone's opinion matters and good ideas come from everyone, everywhere. Even though there are job titles that imply some kind of structure, I've never, ever seen anyone pull "rank" to put down a thought or another employee. It's an environment based on mutual respect and learning.

Cons

There are growing pains. - As with anything that grows quickly in a short amount of time, there is a lot of fluidity in the teams and office structure. You have to be as dynamic as the company to thrive here.

3.0
Sep 8, 2014
Recommend
CEO approval
Business Outlook

Pros

This place offers good work-life balance. Weekends are almost always yours (unless you are in customer service). People are generally nice and work well together.

Cons

This place is growing fast and is getting big. There's some internal politics that comes with that. Promotions aren't transparent and there's a huge discrepancy in compensation amongst peers.

1.0
Jan 2, 2014
Recommend
CEO approval
Business Outlook

Pros

Meeting people from all over the world, international environment. Good for party people, who don't care about their career or personal development.

Cons

Team leaders and Managers of Customer Care have no human touch, they treat you like an object, like a number, they use a "friendly mask" on the outside, but the work climate is authoritarian, no feedback is collected from regular employees, there is a big constant pressure to conformist, to say "yes" and "I agree" to everything a boss says or thinks. Management of Customer Care just wants to squeeze the most out of people until they become exhausted and leave the company. They want employees to do productivity numbers to show to the Managers of the Managers, but not actual work. Communication is poor, like a prison. No freedom to speak, move or talk with colleges during work time. The only time provided by the company to interact with each other is the parties, they are well organized. Still, because at work it is not allowed to chose make a break with anyone and every break is monitored by machines, the parties, which are good, feel like Pinocchio Land of Toys.

Viewing 316 - 318 of 7,596 Reviews

Glassdoor has 9,145 Booking.com reviews submitted anonymously by Booking.com employees. Read employee reviews and ratings on Glassdoor to decide if Booking.com is right for you.