Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.2 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (727) , Customer Service Representative (493) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (178) , Customer Service (161) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 640 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 595 reviews)); "As everybody says colleagues are great an the team is very multiculcural" ((in 552 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 511 reviews)); "Good salary and bonuses according to the local job market(which is very bad)" ((in 354 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"The HR people don't do heir work; the management is poor and thinking of retirement." ((in 482 reviews)); "Bad managers are very bad" ((in 254 reviews)); "Bad leadership as far as I know." ((in 101 reviews)); "No career opportunities in Zagreb" ((in 63 reviews)); "Too much favoritism and a lot of people running stuff didn’t know what they were doing" ((in 63 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

Booking.com reviews

4.1

80% would recommend to a friend

(7,598 total reviews)

Glenn Fogel

70% approve of CEO

67% positive business outlook

Ratings by demographic groups

Race / Ethnicity

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Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,598 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

8K reviews

1.0

Jun 2, 2020

Very bad middle management/too many politicians/poor salary

Credit controller

Recommend

CEO approval

Business Outlook

Pros

29 holiday days which is higher then most on companies in NL

Cons

- very bad middle management - unqualified, unclear in expectations, no accountability and weak leadership skills in senior management - performance review process is vague - lack of space for growth

1.0

Dec 29, 2019

Traveling company but...be careful

Accommodation service executive

Recommend

CEO approval

Business Outlook

Pros

PTO and benefits. Lot of vacation time and you can request a day before.

Cons

HR is not there to help you. Management is no where to be found. You work with a lot of cool people from different backgrounds and culture that make it nice but management is horrible. They think they can buy you with donuts and cupcakes. They want to make you fat.

2.0

Dec 12, 2019

Was good, but going down hill with a bunch of new management and nonsense changes

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

My colleagues are awesome, Amsterdam is great, and the compensation is great if you're good at your job Perks are good, not silicon valley, but nice offices, travel discounts, food, coffee, mortgage interest discount. While they are rare, there are a few truly exceptional managers if you're lucky enough to get one.

Cons

New CEO is embarrassing, when he speaks in public he makes us look bad. New high level positions were filled by people who didn't respect our culture and what parts were working. Suddenly we run like a top down company and they make changes with huge negative impact on employees without going through works council. When you flag concerns you will be belittled and bullied by a minority of people here, but they have their buddies and work hard to keep others down. Honestly if I didn't love my colleagues & Amsterdam so much I would quit. Therapist worries I am on the edge of a nervous breakdown 100% due to my job and says it's common for people who work here that she sees. I am losing my favorite coworker to burnout and a few others are close behind. It isn't the work it is the very bad managers & the trainings only help the ones who were trying to be good.

Viewing 370 - 372 of 7,598 Reviews

Jobs at Booking.com

Booking Home Account Manager, Acquisitions

Product Manager - BDX IAM

Vereinigte Staaten von Amerika

Booking.com

Booking.com reviews

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Reviews by job title

Very bad middle management/too many politicians/poor salary

Traveling company but...be careful

Was good, but going down hill with a bunch of new management and nonsense changes

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