Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

79% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.2 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (727) , Customer Service Representative (493) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (178) , Customer Service (161) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 642 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 595 reviews)); "Great colleagues and a company that strives to keep the satisfaction of employees" ((in 535 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 526 reviews)); "Very good salary compared to Dutch companies (and Europe in general specially if you qualify for 30%)" ((in 354 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"The HR people don't do heir work; the management is poor and thinking of retirement." ((in 472 reviews)); "Bad managers are very bad" ((in 260 reviews)); "Lack of company vision and poor leadership" ((in 106 reviews)); "No career opportunities in Zagreb" ((in 67 reviews)); "Too much favoritism and a lot of people running stuff didn’t know what they were doing" ((in 56 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

Booking.com reviews

4.0

79% would recommend to a friend

(7,602 total reviews)

Glenn Fogel

69% approve of CEO

67% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

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Booking.com has an employee rating of 4.0 out of 5 stars, based on 7,602 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

8K reviews

1.0

Oct 23, 2018

Customer Service Executive

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Freaky Fridays each month Free lunches

Cons

Not flexible regarding the personal time Not a lot of consideration for staff Almost impossible to grow in the Company

1.0

Oct 15, 2018

Bad Management

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

+ Worklife balance + Flexibility + Free lunches

Cons

+ Bad management + Unfair treatment and favoritism is common + Due to high attrition, nobody knows how to do their job well anymore

3.0

Sep 6, 2018

Not worth the stress for too long: about quantity not quality

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

* Free lunch, bonuses, occasional financial gift annually, memorabilia, flexible shift swaps, team outings, summer party, nice looking/located office, your own computer equipment (eg; headset), some projects/focus groups to be involved in and good skills developed along the way. *You meet some great people here and gain exposure to different cultures and how to relate with different kinds of people. *Unsocial hour pay & overtime availability during busy times = more £

Cons

* Favouritism, limited opportunities, freaky Friday does not cater to all. Management can be disingenuous + act like spies: lack of trust. * Everything is timed and monitored (but guess that's the only way it will work because of schedules) * Conflicting advise of what to do when you want to progress: being overly friendly with management get some people favours and little 'awards. * Patronised and advised to flirt on the phone for good CSAT scores by 1 or 2 TLs. * Too many changes and high expectations of quick adaptability which is not always possible immediately. Schedules change so many times a day which is quite off-putting = makes you robotic and quite tiresome. * In CS you're just a number, they don't mind if successful and strong people leave because they can't offer you much else in the role/office. * Company: difficult to defend the ethos of the company, HR and other staff do not manage your expectations but they expect you to do so for the guest/partner.

Viewing 442 - 444 of 7,602 Reviews

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Customer Service Executive

Bad Management

Not worth the stress for too long: about quantity not quality

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