Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.2 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (728) , Customer Service Representative (493) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (179) , Customer Service (161) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 653 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 591 reviews)); "As everybody says colleagues are great an the team is very multiculcural" ((in 542 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 524 reviews)); "Very good salary compared to Dutch companies (and Europe in general specially if you qualify for 30%)" ((in 359 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"Management is bad very bad so so bad" ((in 489 reviews)); "Bad managers are very bad" ((in 252 reviews)); "Lack of company vision and poor leadership" ((in 104 reviews)); "No career opportunities in Zagreb" ((in 67 reviews)); "Too much favoritism and a lot of people running stuff didn’t know what they were doing" ((in 65 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

Booking.com reviews

4.1

80% would recommend to a friend

(7,608 total reviews)

Glenn Fogel

70% approve of CEO

67% positive business outlook

Ratings by demographic groups

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Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,608 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

8K reviews

1.0

Jun 7, 2018

APAC Terrible. Nothing to trust. You’ll be sacked anytime even though you’re doing great.

Customer service specialist

Recommend

CEO approval

Business Outlook

Pros

Good to start for early 20’s girls. Or only if you are in Amsterdam.

Cons

APAC japan office with horrible directors. Nothing to trust from company words. You’ll be sacked anytime even though you’re doing great with any reason they will create. You need to keep any proof (screenshot) of approval as they will deny in the end if it’s not good for them without proof and history. They can change contract without your agreement.

2.0

Jun 2, 2018

Customer Service Executive

Customer service executive

Recommend

CEO approval

Business Outlook

Pros

Some good benefits, multicultural environment, the opportunity to experience a company from the inside.

Cons

Lot of pressure to achieve the KPI's. You will be treated as a child, lots of incongruences in the rules. The management (specially the local management in the Cambridge office) it's only focused in numbers but they have no idea about dealing with human beings. Cambridge office uses a system of punishment based on the bottom quintile that is ridiculous, old style and absolutely unfair in comparison with the other offices.

2.0

Apr 19, 2018

Conflicted

Accommodation executive specialist

Recommend

CEO approval

Business Outlook

Pros

The energy and vibe of the offices, the benefits, Paid Time Off starts immediately. Nice that they offer free fruit.

Cons

Training is too convoluted and you are bombarded with too much information. Extremely stressful. The salary is ridiculous for the amount of knowledge and quotas you are expected achieve.

Viewing 604 - 606 of 7,608 Reviews

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APAC Terrible. Nothing to trust. You’ll be sacked anytime even though you’re doing great.

Customer Service Executive

Conflicted

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