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      Booking.com

      Part of Booking Holdings

      Engaged Employer

      Booking.com reviews

      4.1

      80% would recommend to a friend

      (7,608 total reviews)
      avatar

      Glenn Fogel

      70% approve of CEO

      67% positive business outlook

      Ratings by demographic groups

      Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,608 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

      Reviews by job title

      8K reviews
      1.0
      Sep 23, 2017

      Ridiculous Targets. Management who are two faced.

      Sales agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      The Multi-culteral experience of meeting wonderful people from all over the world.

      Cons

      Management sla g off their staff on an almost daily basis - who ever replies to this review will claim they don't but you can hear it yourself while working there. The targets in the time I was working in the sales department were unreachable - they start you off on a lower target which sounds great - until you find they then give you the bottom of the barrel quotes to chase. The turnover rate is ridiculously high and the pay is ridiculously low!

      avatar
      Booking.com Response
      8y
      Hi and thank you for your review, although I was disappointed to read it and see how you were feeling. I am certainly not going to say that problems never arise across the business, we have more than 1600 people and sometimes people behave in a way that is less than ideal. What I can say, is that if we hear of issues that you describe we will follow it up, investigate and do what we need to do to improve. In this case, whilst I clearly don't know the specifics of your situation, I have already forwarded on your comments to the senior CS management team to see what we can learn and how we can improve. With regards to your comments on turnover, our retention rates are improving all the time, across the business and even on Glassdoor 83% of colleagues say that they would recommend us to a friend. I am sorry that you would not fall into this group but I wish you all the best for the future. Ryan
      3.0
      Sep 17, 2017

      Nice Working Environment but Cheap with Employees

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      *Multi-cultural working environment: It's like a small UN where you can meet some nice people from all over the world. *The offices on Fountain Street are quite new. *Colleagues are usually quite friendly and willing to assist when you need help.

      Cons

      *First and foremost, this company is very cheap! The salary is way lower than other businesses in the similar field. After the "Your Voice" survey, the whole company only scored 35 out of 100 satisfaction in terms of the salary but nothing significantly enough has been done to address the issue. The company did cut down on the working hours to 37.5 hours per week but in all fairness it doesn't justify the low pay you are getting. Although one of the core value of the company is "We Love Straight Talking" but they are very shy when it comes to the underpaid salary issue and they avoid it at all cost. The turnover ratio is one of the highest I've seen and there are yet many more talents who want to leave due to the bad pay. The company gives us Perk Box, a new learning platform and cheap freebies but that's nothing like giving a practical pay rise, they actually save more by just outsourcing these minor benefits that can be applied to all employees. The CEO said that we smashed the targets set by them during peak season and asked us to work even harder next year but there is no significant pay rise planned for its employees, only a small 2.1% pay rise which doesn't match the inflation rate. *For the company party, the company asked us to donate to a charity organisation otherwise we wouldn't be able to attend it. Donation is not a bad thing but it shouldn't be mandatory, the party is held in order to thank its employees for their hard work but the way they force you to donate has made a lot of colleagues feel uncomfortable. The tone when they were communicating this is also inappropriate. *The company likes to hire people from other companies for higher positions instead of promoting its current employees.

      avatar
      Booking.com Response
      8y
      Hi and thanks for your feedback, despite what you say, it really is appreciated. I obviously don't know which part of the business you work in so I can't comment on your particular concerns (please do contact me directly if you'd like to discuss them with me or a member of the People Team) However, I can say the following from an over all perspective. I completely understand that people want more pay, I'm sure everyone does. In any engagement survey that you come across in any business the pay question is always a low score and normally the bottom of the list. What I don't agree with is that we don't listen and that we are "Cheap" Over the last 2 years, we have introduced annual pay reviews and have provided competitive cost of living increases. We are constantly bench marking our pay and we know that generally we are in line with the market but this does vary for roles and positions and we have to constantly review. From a package perspective we try and improve things (in a way we can afford) every year. In fact satisfaction with benefits was one of our most improved areas in our engagement survey +17 %points on the previous year. In the last year alone we have improved our Maternity and Paternity benefits, our pension and introduced Perkbox and we will continue to find ways to improve. We did ask for a voluntary donation for this year's Summer Party, which took place at The Albert Hall, with free drink ALL night, a band and food (it was amazing). All of the donation money went to the Mustard Tree charity that colleagues across the business voted to support this year. It was not mandatory but we did raise a lot of money for a great cause and we had a great time, With regards to promoting internally, we do. More than 150 colleagues have been promoted internally so far this year. We are bring people in from outside but that is because we are growing so fast. We need to do both. With regards to your final point, I genuinely do not know what you are referring to here. If you'd like to raise this through one of the many internal feedback routes we will definitely look into your concerns but otherwise, I can't comment. Thanks again for your feedback, I hope you will notice improvements as we go forward. Many thanks Ryan
      1.0
      Aug 31, 2017

      I will NOT recommend to start as a Agent at Booking.com

      Customer service agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      free food, free parties, big annual Booking.com Bam party, friendly colleagues

      Cons

      - Too much pressure (time, meet targets, short breaks,) - Calls are mostly complaints - Team leaders are treating us like robots, not human being - Food was free, but mostly extremely bad. I guess prison food tastes much better :(

      Viewing 616 - 618 of 7,608 Reviews
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