Booking.com reviews

4.1

80% would recommend to a friend

(7,584 total reviews)
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Glenn Fogel

71% approve of CEO

68% positive business outlook

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,584 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

8K reviews
2.0
May 6, 2016
Recommend
CEO approval
Business Outlook

Pros

I made some good friends, going to Amsterdam for training is fun (once or twice - then it's not fun, and certainly not worth sacrificing a lot of money - which you're likely giving up by working here). Traveling is cool, and if you have a desirable territory, it's really cool for a while. If you do not, it'll be a challenge but try to make the best of it. I do credit Booking.com with teaching me a lot - running successful meetings, selling, upselling, managing accounts - I achieved all of this and I appreciate that.

Cons

This is a mediocre place to work, and it'll never be more. However much they preach the importance of the EES (employee engagement survey), the company will not change in order to boost morale. The company gets very mediocre scores on the survey each year (employees on average rate it a 7/10 or so, but when it comes to compensation, the company gets murdered, as it should. Management will act surprised, and send out an email stating they're going to do market research to determine "the average" that someone with the title "account manager" makes, and then you may get a $200 per year raise (wow nice!) or you'll never hear about it again. Despite Darren Huston (now the former CEO) claiming we have millions of dollars in the bank, and also having enough for countless acquisitions, somehow the company can't afford to pay a decent wage in some of the most expensive cities in the US. Year after year you'll hear outlandish claims like "booking.com wants to be the best place in the world to work." The problem is that becoming the best in anything (school, sports, any profession, etc.) takes investment. It takes time, money, effort, etc. Booking.com literally changes nothing, despite claiming this every year. It's offensive and sad. The pay is disastrous and quite embarrassing actually. A market manager at Booking.com's biggest competitor (Expedia) makes more than an Area Manager at Booking.com, and an area manager manages a team of people managers, who manage market managers. Each year Forbes releases a list of the average starting salary for recent college grads in major US cities - it's very sad, but this list often times proves that NEW COLLEGE GRADS - 21, 22 year olds, make more than an Account Manager at Booking.com after 5 years. An AM of 5 years gets an annual merit increase of about $500-1k per year - that's 1-2%, and doesn't quite cover the cost of inflation - for you Econ majors. Lastly - despite what a recruiter might tell you, the bonus potential is absolutely poor. If you hit 110% to target EVERY SINGLE QUARTER, your total bonus amount will equal close to $6,000 - that's annual - not every 3 months. I know this, because it's happened. $6,000 might actually be generous too.

3.0
Sep 8, 2015
Recommend
CEO approval
Business Outlook

Pros

Lots of training, free food, bonuses, trips to Amsterdam for those interested, free "swag", culture. Never a dull moment. Keeps you on your toes. Great for entry customer service gaining skills.

Cons

Long and tiring hours, very little down time or personal time, favoritism by management, unhappy agents, unhappy customers...LOTS of complaints from people all around the world. Its all on your shoulders. Promotions are near impossible if you're not a kiss up even if you have consistently shown to be a great employee with high numbers and drive to advance. If youre not a social butterfly, say goodbye to ever going anywhere in this company and getting no help. Booking.com doesnt feel like a long term place to work. I was there 3 years nearly and had 4 interviews to advance to another position and was constantly turned down. I left because I was tired of the rat race.

4.0
Apr 15, 2015
Recommend
CEO approval
Business Outlook

Pros

- Amsterdam once a year for free. Even your passport gets reimbursed. - We are very spoiled. We get free stuff all the time! - Diversity. I've never met someone from Russia before, or someone who speaks Japanese. -Looks good on a resume -Hard to get fired. If they are firing you, you'll know why because they brought it to your attention multiple times before they give up on you. - Realistic expectations - as someone with no kids, i find the job pays well. This would depend on your living situation though.

Cons

It's a job, there's always going to be something to complain about. Favoritism is strong in my office. A lot of managers hang out and party with employees. The office has a high school vibe to it at times. There's tons of drama. If you want to advance fast in the company it's best to befriend as many managers as possible. Booking would rather promote someone based on manager review than their actual numbers! Another con is that it's hard to get fired. It's a pro in some ways but bad at times because there are managers and employees that should be fired.

Viewing 61 - 63 of 7,584 Reviews

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