Booking.com reviews

4.1

80% would recommend to a friend

(7,608 total reviews)
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Glenn Fogel

70% approve of CEO

67% positive business outlook

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,608 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

8K reviews
2.0
Nov 5, 2016
Recommend
CEO approval
Business Outlook

Pros

- The industry itself is interesting enough and always evolving. - Met a great deal of nice people. - Instances of tokenism aside, diversity is actually encouraged.

Cons

- Pay is not so great, plus after one year your salary just stops growing forever. - Work life balance is a disaster, flexibility goes one way only - guess which one! --The following concerns the office in Tourcoing.-- The company might be a very well established one, though it's unfortunate how much improvisation informs all ranks in management. Decisions and all sorts of information are rarely explained and lack the transparency a naive soul might expect. The office itself is a travesty: it lacks room and it's oftentimes overcrowded, the hardware is just ridiculous, old and poorly maintained, and on any given day you'll find something not working. It doesn't even have sprinklers in case of fire... Management is mostly numbers-obsessed and generally uninspiring if not incompetent, and any form of dissent or critical thinking is discouraged if not openly censored; hierarchy and fragile egos are meant to form a deadly combination. Brand loyalty equals various forms of brainwashing, and employees are generally treated like kids.

1.0
Sep 19, 2016
Recommend
CEO approval
Business Outlook

Pros

The people you work with and as well the different peoples from different countries. When it comes to holidays and days off they are really nice when you need a day off last minute they are quite flexible

Cons

I really hated working at rentalcars.com, managers look down on you and treat you really bad. Most of the staff on agent helper are really unfriendly and bring your confidence from 10 to 0. As well the monitoring is too much of managers I felt like they was no space. I was always scared coming to work readying my email. It's all about making customer happy and getting extra profit but what about your staffs? I'm happy I only worked at rentalcars.com for less than 1 a year as this job brought my confidence down and this job can be very stressfull. They also don't allow you to breath for a minute before taking the next call you have to be on phones for 2 hours or more without putting yourself on do not disturb as soon as you put ur self on do not disturb a manager or someone walks down to you to tell you to remove yourself of dnd.

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Booking.com Response
9y
Hi, apologies for the delay in responding to this review, I have just come across it so I must have missed it somehow, I am sorry. I am also sorry about the comments that you have made relating to how you feel about your time at Rentalcars.com. Clearly, I find this concerning. Over all I do not recognise the situation that you describe. The feedback from our survey Your Voice does not reflect this either and we are working hard to become a truly amazing place to work. However, you clearly have some concerns, and some specific issues. If you have not done so already, I would encourage to contact me or a member of the people team so that we can discuss these in more detail. I would like to learn more Ryan
1.0
Jul 21, 2016

Jail?

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The only pro was the lunch that was served for a little price in the dinning-room.

Cons

Team leaders were telling to their teams they cannot use toilets in the first hour and last hour of work. Is it jail?

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