Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.2 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (727) , Customer Service Representative (493) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (178) , Customer Service (161) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 619 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 602 reviews)); "As everybody says colleagues are great an the team is very multiculcural" ((in 528 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 511 reviews)); "Very good salary compared to Dutch companies (and Europe in general specially if you qualify for 30%)" ((in 365 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"Management is bad very bad so so bad" ((in 473 reviews)); "Bad managers are very bad" ((in 254 reviews)); "Lack of company vision and poor leadership" ((in 103 reviews)); "No career opportunities in Zagreb" ((in 68 reviews)); "Too much favoritism and a lot of people running stuff didn’t know what they were doing" ((in 56 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

Booking.com reviews

4.0

80% would recommend to a friend

(7,600 total reviews)

Glenn Fogel

70% approve of CEO

67% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Booking.com has an employee rating of 4.0 out of 5 stars, based on 7,600 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

8K reviews

4.0

Mar 28, 2018

Mixed feelings

Accommodation service executive

Recommend

CEO approval

Business Outlook

Pros

Great lunch ( and I mean GREAT ) so many dishes to choose from. Different cuisine each they as well Good discounts for yourself and family &friends when booking accommodation Teas, coffees etc Beautiful Office

Cons

Maybe a bit robotic. You have to be on the phone for up to 8 hours a day. I did 10 hour shift, and sometimes I would only reply to e-mails for 2 hours the rest would be answering the phone calls. Some shifts seemed a bit unfair, as someone would only be answering e-mails yet someone else would be on the phone the whole shift

Booking.com Response

8y

Firstly, we're really glad you enjoyed several aspects of your time with us. It's always great to hear that benefits like catered lunches, discounts on booking with us and our beautiful office spaces are appreciated by our team members. Your suggested improvements feedback is also really important for us to know. Please know that we’re continuously looking into how we can support individual preferences as well as what’s right for the team. We fully agree with you about listening to our employees, that's why we conduct regular employee engagement surveys and are connecting with our Glassdoor community. Even though you’re no longer with us, we really appreciate your feedback and will be using it to help us to improve. Many thanks, The People Team at Booking.com

4.0

Mar 27, 2018

Customer relations

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good colleagues. Good office view

Cons

Bad management. Too much micromanaging

5.0

Mar 21, 2018

Booking

Product specialist

Recommend

CEO approval

Business Outlook

Pros

Incredible atmosphere, great colleagues and benefits

Cons

I'm in the BookingSuite area (New division of Booking.com) and as a new division,they haven't a good business structure and clear process

Viewing 7078 - 7080 of 7,600 Reviews

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