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      Booking.com

      Part of Booking Holdings

      Engaged Employer

      Booking.com reviews

      4.1

      80% would recommend to a friend

      (7,598 total reviews)
      avatar

      Glenn Fogel

      70% approve of CEO

      67% positive business outlook

      Ratings by category

      4.4

      Diversity & inclusion

      4.2

      Work/Life balance

      4.2

      Compensation and benefits

      4.1

      Culture & values

      3.5

      Career opportunities

      3.4

      Senior management

      Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,598 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      8K reviews
      5.0
      Jan 7, 2018

      I love that i love my job

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      I was in the lucky position to have been offered 2 jobs at the same time, Rentalcars.com and another company. I used Glassdoor and read so many reviews on both companies to help make my decision and i am 100% confident that i made the correct choice. I love that there is a casual dresscode - no need to spend extra money on clothes you only wear for work. Free breakfast Free fruit Free hot drinks 2 annual staff parties with free bar :) Diverse working enviroment. Relaxed atmosphere - left to get on with your work. Regular company meetings where we get knowledge about the buisness, what went well, places from improvement and the new plan going forward. Staff perks and discount app Perkbox Location

      Cons

      It is a fast paced enviroment at times but sometimes changes occur and and there is a feeling that there may have been breakdown in communication as it can feel like people don't know what they are doing or what is fully expected of them. The first 2 weeks of training in the classroom is very good and you learn a lot quickly, then you are just thrown into the phones, email, livechat and it can be overwhelming. There needs to be something between classroom and on the job training because although staff are available for support you loose confidence that has been built up in the class room and can feel out of your depth. Sometimes it can feel that some management are quite 'clicky' which makes it difficult if you feel you are not getting enough support and need more help. Dispite the cons listed i still feel i made the correct decision joining Rentalcars.com and i love my job. There are

      avatar
      Booking.com Response
      8y
      I love the fact you love your job too - that's how we want everyone to feel everyday so thanks for your feedback. As it happens we have been looking at the induction for new customer service colleagues and are about to launch a brand new approach from Feb 18 so I hope we can address many of your concerns. I hope over the next year or so you will see the efforts we are making to become an even better place to work. Thanks Ryan
      5.0
      Jan 3, 2018

      Brilliant place to work

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      I love working at Rentalcars.com. I have worked here for several years now and seen the company change immensely. From a small company of 400 people to the leader within car hire with almost 2000 employees. Working with people from all over the world is amazing, I have made friends for life and learned so much about different cultures. The facilities we work in are fabulous. Newly refurbished building, free breakfast, coffee, fruit and subsidized lunch and good benefits. I have learned so much working here, both about the business and myself. I feel like my voice matters and I have been given the opportunity to develop my skills and progress within the company in line with what I want to do.

      Cons

      Cannot think of any cons of the top of my head. Whenever I have any concerns I know I can talk to my manager who listens.

      avatar
      Booking.com Response
      8y
      Hi, thank you for your review and rating, it really is appreciated. As you've been with us for more than 5 years, you really will have seen a huge amount of change, I'm glad that you are still loving working here, that is great to now. I'd also like to thank you for the 5+ years service you have given us. I clearly don't know who you are but I know you will have contributed to the growth and development of our amazing business - Thank You. Here's to the next 5 years we will do our best to become an even better place to work. Kind regards Ryan
      4.0
      Dec 27, 2017

      Good and Bad Things

      Customer service executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Lots of perks: (free lunch, fruits , coffee), 1000 eur credit/year to spend in booking.com (30% per trip), monthly parties, free training - People from everywhere in the world (not all interesting do) - Learn a lot if you want to - Great company culture

      Cons

      - A lot of people coming in and out - Not much time to know your peers at work

      Viewing 7129 - 7131 of 7,598 Reviews
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      ReviewsBooking.com reviews

      Glassdoor has 9,147 Booking.com reviews submitted anonymously by Booking.com employees. Read employee reviews and ratings on Glassdoor to decide if Booking.com is right for you.