Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.2 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (726) , Customer Service Representative (492) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (176) , Customer Service (161) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 640 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 568 reviews)); "Great colleagues and a company that strives to keep the satisfaction of employees" ((in 534 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 533 reviews)); "Very good salary compared to Dutch companies (and Europe in general specially if you qualify for 30%)" ((in 360 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"The HR people don't do heir work; the management is poor and thinking of retirement." ((in 483 reviews)); "Bad managers are very bad" ((in 257 reviews)); "Lack of company vision and poor leadership" ((in 103 reviews)); "Career opportunities are limited once you’re lower career level" ((in 70 reviews)); "Too much favoritism and a lot of people running stuff didn’t know what they were doing" ((in 64 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

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Booking.com

Part of Booking Holdings

Booking.com reviews

4.1

80% would recommend to a friend

(7,594 total reviews)

Glenn Fogel

70% approve of CEO

67% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.2

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Career opportunities

3.4

Senior management

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,594 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

4.0

Jun 6, 2017

Customer Service Executive

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great company to work with! Great benefit and lunch been provided. Love the fast pace, vibrant and energetic atmosphere!

Cons

Could not think of it.

3.0

Jun 6, 2017

Customer Support Specialist

Product specialist

Recommend

CEO approval

Business Outlook

Pros

BookingSuite is a fun idea, full of great people and energy

Cons

No clear strategy from managers, too political to get promoted

4.0

Jun 3, 2017

Customer service

Recommend

CEO approval

Business Outlook

Pros

Pay Benefits-free breakfast, fruits, coffee Managers do not bother you if you do your job properly Allow to work independently Overtime-if you want to make extra money, there's plenty opportunity and the payment is good By

Cons

Many managers do NOT take ownership, won't do a thing for their employees(should rotate managers with to many years I the role, they just don't care anymore) unlike the news ones which do more, like any other place. Technology, many times system crash and wine let you do your job properly(can be many many times frustrating.

Booking.com Response

Hi and thank you for your rating and review it is much appreciated. I'm pleased to see your lsit of Pros, I'm glad that you recognise some of the progress we have made with pay and benefits and ways of working. Thank you too for your areas to improve. As you will have heard at the recent All Colleague update, we recognise that we have some real challenges with the infrastructure, especially in SLH, and we are working on this as we speak. With regards to managers, if you have any specific concerns please do speak to a member of the people team. We are going to be investing a lot of time and money in training and developing our managers this year and looking at the feedback from the Your Voice Survey so I am hopeful we will see a move forward across the board and I hope that will inspire you to reignite your management ambitions. Thanks again Ryan

Viewing 7255 - 7257 of 7,594 Reviews

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