Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.2 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (725) , Customer Service Representative (492) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (176) , Customer Service (160) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 632 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 580 reviews)); "As everybody says colleagues are great an the team is very multiculcural" ((in 538 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 521 reviews)); "Very good salary compared to Dutch companies (and Europe in general specially if you qualify for 30%)" ((in 364 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"Management is bad very bad so so bad" ((in 473 reviews)); "Bad managers are very bad" ((in 253 reviews)); "Lack of company vision and poor leadership" ((in 104 reviews)); "• Blatant Favoritism within the office" ((in 64 reviews)); "No career opportunities in Zagreb" ((in 63 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

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Booking.com

Part of Booking Holdings

Booking.com reviews

4.1

80% would recommend to a friend

(7,592 total reviews)

Glenn Fogel

70% approve of CEO

67% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.2

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Career opportunities

3.4

Senior management

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,592 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

4.0

Sep 3, 2016

Nice place to work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Canteen, subsidised Starbucks, open honest communication, relaxed dress code, nice colleagues

Cons

Hours, process not always people centric

Booking.com Response

Hi, thanks for your review. I'm glad there are areas that you appreciate and value. Of those you list, I'm glad you recognise the effort that we have put into communication across the business and of course your colleagues are amazing. I'd love to understand more about what you mean about process not being people centric, perhaps you could find a way of letting me know. Thanks again, we appreciate the review Ryan

4.0

Aug 27, 2016

All in all, a good place to work!

Commercial assistant

Recommend

CEO approval

Business Outlook

Pros

A good work environment. Different possibilities to grow with the company, sometimes depending on the position they advertise it internally and that encourage people to apply and work in the areas that they like

Cons

Remuneration is not so good, especially for entry positions.

Booking.com Response

Hi thanks for your review, it is really appreciated. You are right, in a business that is growing as quickly as ours, the opportunities for colleagues who are up for it are huge. You raise a good point though, we need to do more from a training and development perspective. I don't know if you were at the all colleague update last week but if you were you will have seen that L&D is my number one priority for the year ahead, We have already started work in this area but you may not have seen it. I promise as we head into 2017 you will see a significant move forward in what we do at Rentalcars.com. Thanks again Ryan

4.0

Aug 24, 2016

Decent company. Fun atmosphere

Senior account manager

Recommend

CEO approval

Business Outlook

Pros

Cool culture and corporate atmosphere. Open environment office. Good travel perks. Eg to head office in Amsterdam. Good travel budget

Cons

No management. Terrible HR team and not based in Canada. Unreasonable expectations. Trying too hard to be organized and to do to much.

Viewing 7357 - 7359 of 7,592 Reviews

Jobs at Booking.com

Product Manager - BDX IAM

Vereinigte Staaten von Amerika

$171K - $190K /yr

(Employer provided)

View job

Account Executive - San Francisco