Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.3 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (724) , Customer Service Representative (491) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (176) , Customer Service (160) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 639 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 592 reviews)); "As everybody says colleagues are great an the team is very multiculcural" ((in 522 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 506 reviews)); "Very good salary compared to Dutch companies (and Europe in general specially if you qualify for 30%)" ((in 366 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"Management is bad very bad so so bad" ((in 475 reviews)); "Bad managers are very bad" ((in 256 reviews)); "Lack of company vision and poor leadership" ((in 105 reviews)); "No career opportunities in Zagreb" ((in 63 reviews)); "• Blatant Favoritism within the office" ((in 60 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

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Booking.com

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Booking.com reviews

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4.1

80% would recommend to a friend

(7,584 total reviews)

Glenn Fogel

71% approve of CEO

68% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.3

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Senior management

3.5

Career opportunities

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,584 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

3.0

Jun 1, 2014

Company Review of Booking.com

Account manager

Recommend

CEO approval

Business Outlook

Pros

Colleagues are great/ time-spirit is awesome/ international environment/ exchange on a global scale/ AM work is interesting and challenging

Cons

Start-up salary/ evaluation system of employees is questionable/ even AM's sometimes fell like doing Call Center duties/ consistent telephone availability and less time within working hours to focus on personal development/

Booking.com Response

11y

Thanks for your comments. Personal development is important to us, but can be at odds with business demands.

5.0

May 31, 2014

Amazing place to work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Booking.com is definetly a great place to work. It has got a dynamic atmosphere and due to its fast pace and onoging chages, you'll never get bored. People are smart and despite being from different countries, they all kind of have the same profile: positive attitude and willingness to help others. They're really opened to new ideas and embrace you as an important player to the business.

Cons

Basically you've got to be flexible and easily adaptable to new situations. Things change very fast and you've gotta be prepared to accept new challenges and adapt yourself with the new guidelines, thus you're also able to question them and suggest your inputs.

5.0

Apr 29, 2014

Work with smart people / be challenged every day!

It department

Recommend

CEO approval

Business Outlook

Pros

Work with smart people / be challenged every day! International Fast growth opportunities Flat structure

Cons

Flexibility is required to enjoy working here:)

Viewing 7522 - 7524 of 7,584 Reviews

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