Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.3 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (723) , Customer Service Representative (491) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (176) , Customer Service (160) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 624 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 563 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 531 reviews)); "Great colleagues and a company that strives to keep the satisfaction of employees" ((in 523 reviews)); "Good salary and bonuses according to the local job market(which is very bad)" ((in 372 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"The HR people don't do heir work; the management is poor and thinking of retirement." ((in 476 reviews)); "Bad managers are very bad" ((in 261 reviews)); "Bad leadership as far as I know." ((in 99 reviews)); "Limited career opportunities in local offices if you are not mobile." ((in 65 reviews)); "Favoritism is rampant and line managers are not effective at developing talent." ((in 63 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

Skip to content Skip to footer

Notifications

Booking.com

Part of Booking Holdings

Booking.com reviews

4.1

80% would recommend to a friend

(7,582 total reviews)

Glenn Fogel

71% approve of CEO

68% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.3

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Senior management

3.5

Career opportunities

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,582 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

5.0

Nov 26, 2014

Booking.Yeah!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Booking.com is an employer with a clear commitment to their values, formula and recipe for success. The company stays true to its character and commitment to both customer and partner excellence. While not perfect, the commitment to experimentation then constant reinvention to get better is apparent in many areas. Growth enables opportunity for professional advancement and investments in both infrastructure like great offices, tools and resources. Colleagues are diverse, bright, collaborative and focused. After nearly a year here, I've found my professional home.

Cons

Pace if fast, partly due to growth and partly due to propensity for action and decisiveness. Keeping pace is challenging and for me energizing but for some may be too much.

Booking.com Response

11y

Thanks for your comment. While overall positive, we're still reading advice and suggestions in an effort to improve.

4.0

Nov 20, 2014

Great company, naked start-up capitalism

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Opportunities abound, short feedback loops, easy to approach all, lots of challenge

Cons

Content is a bit of a mess: no quantified targets for a lot of departments, low engagement among employees, underpaid.

4.0

Nov 4, 2014

Things are looking up...

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

rentalcars.com are moving on and starting to implement a lot of changes which are beneficial to employees since the new COO arrived. Finally some healthy investments in staff including a decent pension, recognition of life events (such as birthdays, weddings, births, long service etc.), free beverages, communication improvements, throwing parties at the end of summer & Christmas and efforts to improve the working enviroment. They're continually pushing the boundaries to keep the company growing in the fashion we've seen over the years, so there are exciting times ahead! All the staff are really friendly with a great mix of cultures and nationalities and lots of social circles that you're always welcome in to. Company wide events such as runs, BMX biking, football, annual 5 a side competition and much more are all great to take part in.

Cons

Some salaries are not competitive, holidays lack consistency across all employees, work space is a bit blanding although a great building to work in. I believe actions are being taken to improve things with staff surveys etc.

Viewing 7546 - 7548 of 7,582 Reviews

Jobs at Booking.com

Junior Financial Analyst

Trust & Safety Analyst

Netherlands

View job

Administrative Business Partner

Netherlands

View job

Quantitative Researcher II - Partner Experience

Netherlands

View job