Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.3 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (724) , Customer Service Representative (491) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (176) , Customer Service (160) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 617 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 569 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 525 reviews)); "Great colleagues and a company that strives to keep the satisfaction of employees" ((in 518 reviews)); "Very good salary compared to Dutch companies (and Europe in general specially if you qualify for 30%)" ((in 370 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"The HR people don't do heir work; the management is poor and thinking of retirement." ((in 472 reviews)); "Bad managers are very bad" ((in 260 reviews)); "Bad leadership as far as I know." ((in 101 reviews)); "No career opportunities in Zagreb" ((in 71 reviews)); "Too much favoritism and a lot of people running stuff didn’t know what they were doing" ((in 62 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

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Booking.com reviews

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4.1

80% would recommend to a friend

(7,590 total reviews)

Glenn Fogel

71% approve of CEO

68% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.3

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Senior management

3.5

Career opportunities

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,590 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

1.0

Dec 20, 2018

Avoid London CS

Customer service specialist

Recommend

CEO approval

Business Outlook

Pros

Hotel discounts and multicultural environment

Cons

- It’s almost impossible to ever get the holidays you want (“computer says NO”) - sickness policy is too strict and does not respect medical and personal needs of the individual person - time spent at the toilet is measured and you get told off if you stay more than 10 mins - the “free” food they serve at the canteen is unhealthy and smells/tastes bad - team leaders do not have any knowledge, be it technical or operational - senior management is selected with apparently poor criteria and recruitment process is not transparent - all feedback you offer to management goes wasted, and if they don’t like you they make sure they find a way to sack you or to make you leave - very difficult to get through seniors for support - different team leaders treat their staff very differently in the same office, and be prepared to change yours every 2 months

1.0

May 17, 2018

DONT WORK HERE

Customer service executive

Recommend

CEO approval

Business Outlook

Pros

The culture is fun, the office is nice, and the atmosphere is very relaxed, some of the people are great as well…those are the only pros.

Cons

Where do I even begin. I was a customer service executive, and they say they focus more about on-call behavior rather than metric goals, HOWEVER, do not believe this. The job is very metric driven, and the team leads pressure you to meet those goals. Over the last 6 months, the bellevue office has gone through some drastic changes that made employment unbearable. Changing the pay structure and so on. After 6 months, you are eligible for advancement, but you won't get it. Some customer service executives had been there 2 plus years, and no promotion. The room to move up is small, and the job is just demeaning. People yelling at you on the phone for a problem you didn't cause is not a way to spend your day. Do yourself a large favor, and apply somewhere else, like Expedia.

1.0

Apr 22, 2018

Do something about London office!

Ase

Recommend

CEO approval

Business Outlook

Pros

Company, overall is great! Amazing coworkers and values of the company.

Cons

Every single comment saying the same think - management is very unprofessional and rude, with no knowledge about their and CS job Ignorant - they never listen to agent as they think that they know better even about your own health or that you need to take 5 min to go to toilette. They will comfort you sometimes, if you have a problem and then they will use it against you Sickness policy - put in danger agents as they are scared to take time off to get well Incredibly stressful environment because of the Team leads.

Viewing 151 - 153 of 7,590 Reviews

Jobs at Booking.com

Account Executive - San Francisco