Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.3 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (725) , Customer Service Representative (491) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (176) , Customer Service (160) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 622 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 578 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 530 reviews)); "As everybody says colleagues are great an the team is very multiculcural" ((in 519 reviews)); "Good work life balance and a lot of smart people to work with and learn from." ((in 354 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"Management is bad very bad so so bad" ((in 481 reviews)); "Bad managers are very bad" ((in 262 reviews)); "Lack of company vision and poor leadership" ((in 102 reviews)); "No career progression at all" ((in 72 reviews)); "Too much favoritism and a lot of people running stuff didn’t know what they were doing" ((in 62 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

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Booking.com

Part of Booking Holdings

Booking.com reviews

4.1

80% would recommend to a friend

(7,591 total reviews)

Glenn Fogel

71% approve of CEO

68% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.3

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Senior management

3.5

Career opportunities

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,591 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

1.0

Nov 17, 2018

Horrible place

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Multicultural environment, office location, nice coworkers

Cons

Sexual harassment, discrimination, abusive management, nobody is doing anything about it, they just recruit the same type of people as managers who harass employees, although this is constantly mentioned and brought to attention to HR. There is no real interested to change anything. People at the top getting the big money, while employees constantly humiliated

3.0

Oct 10, 2018

Ok but worried about the future

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great if you have limited experience and want to build a resume. They have great benefits when it comes to learning and trainings so it’s great to gain good base when it comes to managerial, sales and communications skills.

Cons

I feel management is overall drained. There’s a strong feeling of not being valued among people. Lots of room for improvement regarding benefits. Great benefits if you are fresh out of college but average if you are 30+. Seniority and loyalty used to be valued but I don’t feel it is anymore. Lots of feedback is being given to leadership but I am not sure they understand or hear us as it is not acknowledged for the most part. They have a goal and I think they are willing to sacrifice a few good people and senior staff along the way. They invest in key roles and the rest is less important. Hence the feeling of not being valued for many.

2.0

Oct 9, 2018

Quantity Over Quality

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Nice friendly people, free lunch every day, swap shifts and 25 plus holiday days, benefits of money off hotels.

Cons

A mixture of email and phone work, helping with customers issues after booking. Very target driven for customer service satisfaction and quantity. As time went on, it was clear that the less time you spend with the customer had more relevance than actually really resolving their issue, sadly this wasn't for me.

Viewing 172 - 174 of 7,591 Reviews

Jobs at Booking.com

Product Manager - BDX IAM

Vereinigte Staaten von Amerika

$171K - $190K /yr

(Employer provided)

View job

Account Executive - San Francisco