Item: Booking.com
Rating: 4
Author: Former employee - Customer Service Representative (CSR)

Question 1

Is Booking.com a good company to work for as a Customer Service Representative CSR?

Accepted Answer

Customer Service Representative CSR professionals working at Booking.com have rated their employer with 3.6 out of 5 stars in 16 Glassdoor reviews. This is a lower than average score with the overall rating of Booking.com employees being 4.1 out of 5 stars. Search open Customer Service Representative CSR Jobs at Booking.com now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at Booking.com.

Question 2

Does Booking.com pay Customer Service Representative CSR employees well?

Accepted Answer

Customer Service Representative CSR professionals rate their compensation and benefits at Booking.com with 3.9 out of 5 stars based on 16 anonymously submitted employee reviews. This is 7.4% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries and benefits at Booking.com.

Question 3

How happy are Customer Service Representative CSR professionals working at Booking.com?

Accepted Answer

87% of Customer Service Representative CSR employees at Booking.com would recommend their employer to a friend. This rating has decreased by 56% in the past 12 months. Customer Service Representative CSR professionals have also rated Booking.com with a 4.4 rating for work-life-balance, 4.2 rating for diversity and inclusion, 3.6 rating for culture and values and 3.7 rating for career opportunities.

Question 4

What are the top reviewed jobs at Booking.com?

Accepted Answer

Account Manager (725), Customer Service Representative (491), Customer Service Specialist (402), Customer Service Executive (265), Account Executive (228), Software Engineer (176), Customer Service (160), Credit Controller (117), Senior Account Manager (101), Customer Service Guest Specialist (100), Software Developer (92), Team Leader (92), Product Manager (70), Customer Service Agent (65), CSE (60)

Question 5

What are the pros of working at Booking.com according to real employee reviews?

Accepted Answer

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 622 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 578 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 530 reviews)); "As everybody says colleagues are great an the team is very multiculcural" ((in 519 reviews)); "Good work life balance and a lot of smart people to work with and learn from." ((in 354 reviews))

Question 6

What are the cons of working at Booking.com according to real employee reviews?

Accepted Answer

"Management is bad very bad so so bad" ((in 481 reviews)); "Bad managers are very bad" ((in 262 reviews)); "Lack of company vision and poor leadership" ((in 102 reviews)); "No career progression at all" ((in 72 reviews)); "Too much favoritism and a lot of people running stuff didn’t know what they were doing" ((in 62 reviews))

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great place to work but not grow

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