Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.3 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (723) , Customer Service Representative (491) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (176) , Customer Service (160) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 660 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 586 reviews)); "Great place and colleagues that helped me throughout my internship" ((in 515 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 513 reviews)); "Salary is good and bonus (usually) is good." ((in 373 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"Management is bad very bad so so bad" ((in 474 reviews)); "Bad managers are very bad" ((in 256 reviews)); "Lack of company vision and poor leadership" ((in 101 reviews)); "Too much favoritism and a lot of people running stuff didn’t know what they were doing" ((in 66 reviews)); "Career opportunities are limited once you’re lower career level" ((in 61 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

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Booking.com

Part of Booking Holdings

Booking.com reviews

4.1

80% would recommend to a friend

(7,582 total reviews)

Glenn Fogel

71% approve of CEO

68% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.3

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Senior management

3.5

Career opportunities

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,582 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

5.0

Dec 7, 2016

Great company that values their employees

Account manager

Recommend

CEO approval

Business Outlook

Pros

If you are willing to relocate, this is the company to work for!

Cons

base level salary is low compared to the industry but you get quarterly bonuses (depending on your role) and lots of other benefits

3.0

Feb 12, 2016

not for experienced sales people

Hotel account manager

Recommend

CEO approval

Business Outlook

Pros

great product nice company culture free lunch sometimes interesting trainings

Cons

Sounds like a nice company with lots of changes to develop, but if you work in any of the local offices, this is hardly true. They only pay minimum salary. Management is really bad, brainwashed, not experienced enough.

5.0

Apr 22, 2019

Awesome!

Customer service specialist

Recommend

CEO approval

Business Outlook

Pros

First off the atmosphere and diversity is amazing. It’s an awesome company to work for. The pay is good and quarterly bonuses are a perk. They offer free food a lot and the canteen offers healthy food choices that B.com pays 50% of the price for. They offer Monster energy drinks in the canteen and free Starbucks coffee. The PTO is also very good.

Cons

None that I can think off.

Viewing 16 - 18 of 7,582 Reviews

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