Pros
More so than customer service, you're actually playing the 3rd party or middle ground between Hotel and guests who booked through Booking.com. The normal phone calls consists of cancel reservation requests to answering questions about the hotel the potential guest are trying to book. There is a set of procedure you need to follow regarding complaints, so if you memorize and know it well, this job is no challenge at all.
Cons
I enjoyed working at this place, but the attendant policy was too overwhelming. The company uses a point-formula where you're basically given 6 points to lose until you're terminated. For every time you call in, you get a point taken away. if you happen to call in on a weekend when you're scheduled, you lose two points. You can absolutely regain your points, but you'd have to have perfect attendance (no tardy or absence) for 30-days in order to gain back one point. Ridiculously, when you get 3 points taken away, your team leader would ask you for a one-on-one talk and basically warns you on what's going to happen if you keep losing points. Also, you are basically put on a probation for 1 month until you gain back your point to drop it down to 2. What probation means is that you cannot bid to change your schedule or even consider changing department/promotion opportunities.