Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.2 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (726) , Customer Service Representative (492) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (176) , Customer Service (161) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 633 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 572 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 540 reviews)); "As everybody says colleagues are great an the team is very multiculcural" ((in 534 reviews)); "Very good salary compared to Dutch companies (and Europe in general specially if you qualify for 30%)" ((in 362 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"Management is bad very bad so so bad" ((in 475 reviews)); "Bad managers are very bad" ((in 257 reviews)); "Lack of company vision and poor leadership" ((in 100 reviews)); "No career opportunities in Zagreb" ((in 68 reviews)); "• Blatant Favoritism within the office" ((in 61 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

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Booking.com

Part of Booking Holdings

Booking.com reviews

4.1

80% would recommend to a friend

(7,594 total reviews)

Glenn Fogel

70% approve of CEO

67% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.2

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Career opportunities

3.4

Senior management

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,594 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

2.0

Aug 8, 2019

If it looks too good to be true... it probably is.

Customer service

Recommend

CEO approval

Business Outlook

Pros

►Quarterly bonuses that can range from 0 to 8% of the quarterly salary based on performance. ►Set days off. ►Compensation time for working holidays.

Cons

►Too many changes all at once. ►Unattainable key performance indicators. ►No recognition for anything positive, only reprimands for bad months. ►Management continuously increases work load and training needed without a pay increase. In all worthwhile jobs, the more experience, qualifications, or skills needed to do the job, the higher the compensation. This does not happen at Booking.com, especially in the USA. Thankfully Canada and Europe are protected by unions; however, the customer service offices in USA get bombarded with work for the same pay. ►Non-existent advancement opportunities. No matter how much experience you have or how well everything goes, the hiring teams will always have someone already set for the position before opening the application. 99% of the employees have no chance to move up without being constantly in a hiring manager's or "influencer's" business. ►If you work on the Customer service partner side, you are a second rate employee. Always the afterthought and always paying for the mistakes of higher up.

1.0

Apr 26, 2019

Don't come

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good salary and benefit. Good work life balance.

Cons

There are too many politics and you need to spend a lot of time on communication.

1.0

Feb 26, 2019

Bad for SysAdmins/DevOps

Engineer

Recommend

CEO approval

Business Outlook

Pros

-I don't think there is actually much that i can put in here, apart from the fact that there are actually a couple of genuinely nice people within the engineering team.

Cons

- For a company that raves about mental health, they are absolutely abysmal at actually supporting engineers with mental health. - Engineering Leads do not care what engineers have to say, With the exception of one. - Engineers themselves tend to ignore advice on a new project when other engineers have designed and implemented the exact same solution elsewhere. - Quick to blame, even when the engineer is not at fault. - Engineers do not care about platform security (Although the actual security team do.) - I have seen multiple cases of constructive dismissal. Including getting staff to become friendly with other staff to gain information.

Viewing 286 - 288 of 7,594 Reviews

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