Does British Airways pay their employees well?

According to anonymously submitted Glassdoor reviews, British Airways employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at British Airways. This rating has been stable over the past 12 months.

How satisfied are employees working at British Airways?

63% of British Airways employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated British Airways 3.4 out of 5 for work life balance, 3.5 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at British Airways?

Cabin Crew (765) , Customer Service Representative (139) , Mixed Fleet Cabin Crew (116) , Cabin Crew Member (100) , Customer Service Advisor (58) , Aircraft Mechanic (55) , Customer Service Agent (53) , Airline Pilot (49) , Flight Attendant (44) , Customer Service (40) , Project Manager (40) , Ground Operations Agent (35) , Manager (35) , Customer Service Manager (33) , Pilot (30)

What are the pros of working at British Airways according to real employee reviews?

"Great colleagues to work with I spent 28 years there and enjoyed it except for the last 18 months" ((in 172 reviews)); "Great to travel and meet great people" ((in 158 reviews)); "Good benefits including discounted flights." ((in 126 reviews)); "travel benefits are good for your self only" ((in 64 reviews)); "Fun and good staff to work with" ((in 58 reviews))

What are the cons of working at British Airways according to real employee reviews?

"Poor management from the very top to lower managmenet who handled Covid and looking after staff very badly and extremely disorganised." ((in 253 reviews)); "Low pay and not looked after" ((in 211 reviews)); "Long hours and too many short turnarounds on longhaul destinations" ((in 155 reviews)); "Low salary and disdain by management is all you will get even after 10 years in mixed fleet." ((in 91 reviews)); "There is no work life balance and the pay does not reflect the companies expectations." ((in 66 reviews))

What are employees saying about British Airways layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about British Airways layoffs and their outlook for job security at British Airways in 2026.

British Airways reviews

3.7

63% would recommend to a friend

(3,706 total reviews)

Sean Doyle

78% approve of CEO

61% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

British Airways has an employee rating of 3.7 out of 5 stars, based on 3,706 company reviews on Glassdoor which indicates that most employees have a good working experience there. The British Airways employee rating is in line with the average (within 1 standard deviation) for employers within the Transport & Logistik industry (3.5 stars).

Reviews by job title

4K reviews

1.0

Dec 3, 2015

Do not care about their employees

Csa

Recommend

CEO approval

Business Outlook

Pros

The flight benefits are not terrible but other airlines offer better benefits.The only plus was that my colleagues made this place tolerable.

Cons

This company has no regard for employee loyalty. They are slowly getting rid of any employee that lives in America. Replacing them with employees who have less qualifications, care less and get paid less so naturally they will try less. This company is full of money hungry corporate snobs who have no regard for human decency. It is a dead end job that leads you no where in life. Most of the management is also terrible and lack any brain power whatsoever.

2.0

Nov 28, 2015

Training period was pathetic, Lady seniors misuse their position

Customer service agent

Recommend

CEO approval

Business Outlook

Pros

Staff travel, privilege to work with a big brand that is recognised worldwide

Cons

Most of the lady trainers and senior lady supervisors,misuse their position and harrass other female employees. They don't give proper training and take pride in humiliating newly appointed employees. Training period was torture, nobody seemed to care, instead took part in the humiliation. British Airways being such a big brand, needs wise and open minded employees/trainers/ TL's and not narrow minded middle aged aunties. They are not doing their job properly and are abusing their position.

4.0

Nov 22, 2015

Overall a good employer

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great people and good benefits. Relatively easy to move within the organisation for a long term career with loads of options from customer services through to business strategy.

Cons

Very hierarchical and nothing happens quickly! Continual restructuring means you'll end up reapplying for you own job every few years.

Viewing 3481 - 3483 of 3,706 Reviews

Jobs at British Airways

Duty Maintenance Manager

Duty Maintenance Manager

Customer Experience Agent (Full-Time) - Los Angeles International Airport

British Airways

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Do not care about their employees

Training period was pathetic, Lady seniors misuse their position

Overall a good employer

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