Does British Airways pay their employees well?

According to anonymously submitted Glassdoor reviews, British Airways employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at British Airways. This rating has been stable over the past 12 months.

How satisfied are employees working at British Airways?

63% of British Airways employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated British Airways 3.4 out of 5 for work life balance, 3.5 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at British Airways?

Cabin Crew (765) , Customer Service Representative (139) , Mixed Fleet Cabin Crew (116) , Cabin Crew Member (100) , Customer Service Advisor (58) , Aircraft Mechanic (55) , Customer Service Agent (53) , Airline Pilot (49) , Flight Attendant (44) , Customer Service (40) , Project Manager (40) , Ground Operations Agent (35) , Manager (35) , Customer Service Manager (33) , Pilot (30)

What are the pros of working at British Airways according to real employee reviews?

"Great colleagues to work with I spent 28 years there and enjoyed it except for the last 18 months" ((in 172 reviews)); "Great to travel and meet great people" ((in 158 reviews)); "Good benefits including discounted flights." ((in 126 reviews)); "travel benefits are good for your self only" ((in 64 reviews)); "Fun and good staff to work with" ((in 58 reviews))

What are the cons of working at British Airways according to real employee reviews?

"Poor management from the very top to lower managmenet who handled Covid and looking after staff very badly and extremely disorganised." ((in 253 reviews)); "Low pay and not looked after" ((in 211 reviews)); "Long hours and too many short turnarounds on longhaul destinations" ((in 155 reviews)); "Low salary and disdain by management is all you will get even after 10 years in mixed fleet." ((in 91 reviews)); "There is no work life balance and the pay does not reflect the companies expectations." ((in 66 reviews))

What are employees saying about British Airways layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about British Airways layoffs and their outlook for job security at British Airways in 2026.

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British Airways

Part of International Airlines Group

British Airways reviews

3.7

63% would recommend to a friend

(3,706 total reviews)

Sean Doyle

78% approve of CEO

61% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.6

Compensation and benefits

3.5

Culture & values

3.5

Career opportunities

3.4

Work/Life balance

3.1

Senior management

British Airways has an employee rating of 3.7 out of 5 stars, based on 3,706 company reviews on Glassdoor which indicates that most employees have a good working experience there. The British Airways employee rating is in line with the average (within 1 standard deviation) for employers within the Transport & Logistik industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

4.0

Nov 16, 2015

Duty Manager

Customer service duty manager

Recommend

CEO approval

Business Outlook

Pros

Good company / benefits cared for staff

Cons

fast paced changing work place - not suitable for all

3.0

Nov 8, 2015

So-so

Customer service agent

Recommend

CEO approval

Business Outlook

Pros

• Travel Benefits: Very cheap prices for airfare and great deals for hotels. • Great Union: You always have their support! Quite a number of union reps in one station.

Cons

• Management could be much better. • Forever Understaffed: No matter how many people are hired, we always struggle to make ends meet. Always had to do more than one job at a time (baggage, check-in and gates all in one day). • Not a Fun Environment: Everyone's always stressed, including the managers. If the managers are stressed, the employees are stressed. Also, we can't even dress up for holidays to make employees seem more approachable to passengers; ie. Halloween or Christmas. I don't think it'll kill our image if we put on a fun costume for the kids and distribute candy or if we put Santa hats on and decorate our counters. • No More Full-Time Positions: It's all part-time shifts. You can't live off of part-time shifts in this economy.

4.0

Nov 7, 2015

Airport Manager

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

In house training and personal development. Structured work environment and benefits of working for an international airline. Professional.

Cons

Constant organisational changes which can lead to ambiguity. Competition for attractive jobs. Salary restructures to create lower cost base.

Viewing 3490 - 3492 of 3,706 Reviews

Jobs at British Airways

Customer Experience Agent (Full-Time) - Los Angeles International Airport

Duty Maintenance Manager

Duty Maintenance Manager