Does British Airways pay their employees well?

According to anonymously submitted Glassdoor reviews, British Airways employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at British Airways. This rating has been stable over the past 12 months.

How satisfied are employees working at British Airways?

63% of British Airways employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated British Airways 3.4 out of 5 for work life balance, 3.5 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at British Airways?

Cabin Crew (765) , Customer Service Representative (139) , Mixed Fleet Cabin Crew (116) , Cabin Crew Member (100) , Customer Service Advisor (58) , Aircraft Mechanic (55) , Customer Service Agent (53) , Airline Pilot (49) , Flight Attendant (44) , Customer Service (40) , Project Manager (40) , Ground Operations Agent (35) , Manager (35) , Customer Service Manager (33) , Pilot (30)

What are the pros of working at British Airways according to real employee reviews?

"Great colleagues to work with I spent 28 years there and enjoyed it except for the last 18 months" ((in 168 reviews)); "Great to travel and meet great people" ((in 163 reviews)); "Good benefits and discount travel" ((in 134 reviews)); "Good work life balance and flexibility." ((in 67 reviews)); "travel benefits are good for your self only" ((in 61 reviews))

What are the cons of working at British Airways according to real employee reviews?

"Poor management from the very top to lower managmenet who handled Covid and looking after staff very badly and extremely disorganised." ((in 247 reviews)); "Low pay and not looked after" ((in 202 reviews)); "Long hours and too many short turnarounds on longhaul destinations" ((in 158 reviews)); "low salary and hard to move up the ranks" ((in 84 reviews)); "The new managers do not trust the employees to do their jobs." ((in 55 reviews))

What are employees saying about British Airways layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about British Airways layoffs and their outlook for job security at British Airways in 2026.

British Airways reviews

3.7

63% would recommend to a friend

(3,706 total reviews)

Sean Doyle

78% approve of CEO

61% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

British Airways has an employee rating of 3.7 out of 5 stars, based on 3,706 company reviews on Glassdoor which indicates that most employees have a good working experience there. The British Airways employee rating is in line with the average (within 1 standard deviation) for employers within the Transport & Logistik industry (3.5 stars).

Reviews by job title

4K reviews

4.0

Oct 13, 2015

Too many reorganizations

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Flexibility to work from home, colleagues and Benefits

Cons

Limited opportunities, lack of good training and too many reorganizations

2.0

Oct 8, 2015

Mixed Fleet Cabin Crew- AVOID.

Mixed fleet cabin crew

Recommend

CEO approval

Business Outlook

Pros

Staff travel (although stressful as its standby) Some lovely colleagues- meet friends for life (just watch out for the snakes)

Cons

Treated so differently from crew on old contracts, and not in a good way. Disgusting pay- so hard to live on the wage. Working hours- zero work life balance, 2 days off after a long haul- 1st day complete write off as you're jet lagged, 2nd day you're washing and re-packing for your trip the following day. A lot of 7-14 day blocks, so so tired all the time. Hardly any time down route, average of 22 hours long haul and 10 hours shorthaul (usually falls over night so all you have time to do is sleep anyway) A lot of snakes within the company- be careful, you will be grassed up for the pettiest of things. Outrageous sickness policy- get told we are not allowed to fly with a cold/blocked ears etc, yet they allow no leeway- sacking people left right and centre for being off sick too often when all they are doing is sticking to the rules. Any normal job you would still work with a cold and they should allow leeway for that.)

4.0

Oct 6, 2015

British Airways Customer Service Review

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Fast-paced, dynamic work environment. Flexibility with shifts. Pension scheme and staff travel benefits.

Cons

Shift work and unsociable working hours, large operation sometimes impersonal,

Viewing 3499 - 3501 of 3,706 Reviews

Jobs at British Airways

Customer Experience Agent (Full-Time) - Los Angeles International Airport

Duty Maintenance Manager

Duty Maintenance Manager

British Airways

British Airways reviews

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Too many reorganizations

Mixed Fleet Cabin Crew- AVOID.

British Airways Customer Service Review

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