Does British Airways pay their employees well?

According to anonymously submitted Glassdoor reviews, British Airways employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at British Airways. This rating has been stable over the past 12 months.

How satisfied are employees working at British Airways?

63% of British Airways employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated British Airways 3.4 out of 5 for work life balance, 3.5 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at British Airways?

Cabin Crew (765) , Customer Service Representative (139) , Mixed Fleet Cabin Crew (116) , Cabin Crew Member (100) , Customer Service Advisor (58) , Aircraft Mechanic (55) , Customer Service Agent (53) , Airline Pilot (49) , Flight Attendant (44) , Customer Service (40) , Project Manager (40) , Ground Operations Agent (35) , Manager (35) , Customer Service Manager (33) , Pilot (30)

What are the pros of working at British Airways according to real employee reviews?

"Great colleagues to work with I spent 28 years there and enjoyed it except for the last 18 months" ((in 168 reviews)); "Great to travel and meet great people" ((in 163 reviews)); "Good benefits and discount travel" ((in 134 reviews)); "Good work life balance and flexibility." ((in 67 reviews)); "travel benefits are good for your self only" ((in 61 reviews))

What are the cons of working at British Airways according to real employee reviews?

"Poor management from the very top to lower managmenet who handled Covid and looking after staff very badly and extremely disorganised." ((in 247 reviews)); "Low pay and not looked after" ((in 202 reviews)); "Long hours and too many short turnarounds on longhaul destinations" ((in 158 reviews)); "low salary and hard to move up the ranks" ((in 84 reviews)); "The new managers do not trust the employees to do their jobs." ((in 55 reviews))

What are employees saying about British Airways layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about British Airways layoffs and their outlook for job security at British Airways in 2026.

British Airways reviews

3.7

63% would recommend to a friend

(3,706 total reviews)

Sean Doyle

78% approve of CEO

61% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (3,706 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

British Airways has an employee rating of 3.7 out of 5 stars, based on 3,706 company reviews on Glassdoor which indicates that most employees have a good working experience there. The British Airways employee rating is in line with the average (within 1 standard deviation) for employers within the Transport & Logistik industry (3.5 stars).

Reviews by job title

4K reviews

4.0

Oct 2, 2015

Network Infrastructure Engineer

Network infrastructure engineer

Recommend

CEO approval

Business Outlook

Pros

Good place to have on your CV. They work with up to date technologies but not cutting edge at a large scale.

Cons

Very large organisation. Sometimes it's hard to grasp how small of a cog you actually are. But the work is not that bad and the team (depending on team) has a good spirit.

3.0

Oct 1, 2015

Customer Service Agent

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Flight benefits. It is a prestigious airline and a good company all in all, but bot if your'e a CSA. Management is unorganized.

Cons

They do not care for their employees like they used to. Everything is about money and the union doesn't help. Managers do nothing and get benefits.

1.0

Sep 28, 2015

Long hours with short breaks

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

after 5 years service 1 free flight a year

Cons

You work long hours 11 if on shift and you only get 20min break and that starts as soon as you leave your work spot. I suppose its ok if you have an asbestos mouth.

Viewing 3505 - 3507 of 3,706 Reviews

Jobs at British Airways

Customer Experience Agent (Full-Time) - Los Angeles International Airport

Duty Maintenance Manager

Duty Maintenance Manager

British Airways

British Airways reviews

Company ratings over time

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Reviews by job title

Network Infrastructure Engineer

Customer Service Agent

Long hours with short breaks

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