Does British Airways pay their employees well?

According to anonymously submitted Glassdoor reviews, British Airways employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at British Airways. This rating has been stable over the past 12 months.

How satisfied are employees working at British Airways?

63% of British Airways employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated British Airways 3.4 out of 5 for work life balance, 3.5 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at British Airways?

Cabin Crew (765) , Customer Service Representative (139) , Mixed Fleet Cabin Crew (116) , Cabin Crew Member (100) , Customer Service Advisor (58) , Aircraft Mechanic (55) , Customer Service Agent (53) , Airline Pilot (49) , Flight Attendant (44) , Customer Service (40) , Project Manager (40) , Ground Operations Agent (35) , Manager (35) , Customer Service Manager (33) , Pilot (30)

What are the pros of working at British Airways according to real employee reviews?

"Great colleagues to work with I spent 28 years there and enjoyed it except for the last 18 months" ((in 177 reviews)); "Great to travel and meet great people" ((in 163 reviews)); "Good benefits and perks to the job" ((in 124 reviews)); "travel benefits are good for your self only" ((in 66 reviews)); "The training was good but intense." ((in 61 reviews))

What are the cons of working at British Airways according to real employee reviews?

"Poor management from the very top to lower managmenet who handled Covid and looking after staff very badly and extremely disorganised." ((in 249 reviews)); "Low pay and not looked after" ((in 210 reviews)); "Long hours and too many short turnarounds on longhaul destinations" ((in 159 reviews)); "Low salary and disdain by management is all you will get even after 10 years in mixed fleet." ((in 87 reviews)); "There is no work life balance and the pay does not reflect the companies expectations." ((in 67 reviews))

What are employees saying about British Airways layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about British Airways layoffs and their outlook for job security at British Airways in 2026.

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British Airways

Part of International Airlines Group

British Airways reviews

3.7

63% would recommend to a friend

(3,706 total reviews)

Sean Doyle

78% approve of CEO

61% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.6

Compensation and benefits

3.5

Culture & values

3.5

Career opportunities

3.4

Work/Life balance

3.1

Senior management

British Airways has an employee rating of 3.7 out of 5 stars, based on 3,706 company reviews on Glassdoor which indicates that most employees have a good working experience there. The British Airways employee rating is in line with the average (within 1 standard deviation) for employers within the Transport & Logistik industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

4.0

Apr 29, 2017

Great people, sour culture

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Excellent benefits (particularly Staff Travel) Diverse population where you meet fantastic people Friendly workforce Thrilling environment, no day is ever the same Opportunities to travel the world and have life experiences that wouldn't otherwise be possible.

Cons

Vast change has left a lot of colleagues demotivated and it can feel relentless. Culture of entitlement that can sometimes seem toxic, I was in shock at some of it sometimes. A lot of politics, particularly amongst longer serving employees whom are used to creating red tape Career opportunities limited with restructures but considering the 'red tape' issue this may help reduce bureaucracy and hurdles to jump.

4.0

Apr 29, 2017

Passenger Service Agent

Passenger service agent

Recommend

CEO approval

Business Outlook

Pros

Convenient for swapping your shifts if you want to go away for a weekend. It's limited to 8 swaps a week so technically you can work 3 shifts a week. You receive a raise every year on your date of hire. Basically you do not have to ask your manager for any type of raise during your entire employment with them.

Cons

Its very sonority based a lot of people who've worked in the company for many years have no problem raising their voice to anything they feel is not 'equal.' A lot of the older BA employees are very washed out, complain about everything and anything. Because the company is seniority based, prepare to have Tuesday/Wednesday off for the first 3 years of working (minimum). Employees who've worked for 10+ years are getting paid $25/hr+ to work and majority of them cannot be bothered with helping passengers . Some of the "newer" agents (less than 5 years) who are always doing their jobs correctly and make a mistake once, rules are strictly enforced. Someone who has been in the company for 10+ years makes a mistake and it gets brushed off like it never happened.

4.0

Apr 27, 2017

One of the better airlines to work for

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Staff travel benefits make up for any cons, as long as you make use of them responsibly. 5 day work week.

Cons

Most roles involve working night shifts and hours can extend well into personal time. Limited scope to move across departments

Viewing 3508 - 3510 of 3,706 Reviews

Jobs at British Airways

Customer Experience Agent (Full-Time) - Los Angeles International Airport

Customer Experience Agent - Boston Logan International Airport

Duty Maintenance Manager

Duty Maintenance Manager