British Airways reviews

3.7

64% would recommend to a friend

(3,696 total reviews)
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Sean Doyle

78% approve of CEO

60% positive business outlook

British Airways has an employee rating of 3.7 out of 5 stars, based on 3,696 company reviews on Glassdoor which indicates that most employees have a good working experience there. The British Airways employee rating is in line with the average (within 1 standard deviation) for employers within the Transport & Logistik industry (3.5 stars).

Reviews by job title

4K reviews
1.0
Oct 20, 2014
Recommend
CEO approval
Business Outlook

Pros

Staff travel although worse than that of other airlines

Cons

They lie just about anything to keep up the reputation they're bound to lose. They say the customer is at the heart of the business, the biggest lie ever. Money is at the heart of the business and the management, especially the middle management, very arrogant and incompetent, will do anything to get their bonuses including bullying their subordinates and always going for the cheapest options in order do show immediate apparent savings which in the long term turn out to be loss making and hugely expensive. A poisonous culture has taken over in this company by which everything is considered an unnecessary cost, from staff to the product offered which is absolutely cheap.

2.0
Aug 12, 2014
Recommend
CEO approval
Business Outlook

Pros

The job of a cabin crew member means you don't take work home with you. A day's work is a day's work - that's it. The flight discounts, although this perk is becoming increasingly devalued. The corporately negotiated discounts.

Cons

The current management team does little to promote the loyalty or respect of its front line staff. The company, under the auspices of our new owner IAG and its CEO are continuing the damaging slashing of costs that the latter started. Staff numbers are being cut, work/life balance is being adversely expected and the airline is expecting more and more for nothing in return. The staff travel benefit is good if viewed by itself, but is far from being good according to industry standards. You are made to feel like a beggar when using the benefit despite still actually having to pay a fare (sometimes a reasonably high one). Since the 2010 strikes a new fleet of younger crew has been recruited. This means that the older fleets are treated as second class citizens in all the company comms. However, if you were to join as cabin crew now this is the fleet you would join on. Suffice it to say that since they have little union representation the company takes full advantage of this. It isn't uncommon to see these new young people asleep around the crew report centre because they're so knackered, or in tears outside in the smoking shelter because of the way they're treated by their supervisors. There isn't a single fleet that's happy, and that shows in the atmosphere at work. The standard of cabin crew management is extremely low, with a few exceptions. There is little expertise left after a series of rounds of severance where any staff who could get good jobs elsewhere left. These managers are tasked with communicating constant rounds of cost cuts and "the latest big idea" and it is starting to show that they're tired and just couldn't care less any more. If you Still live at home and just plan on flying for a year then give it a go. The days when flying was a career and you were respected for what you do are now long gone within BA and it's really sad. Even if you leave flying and decide to take a post on the ground the constant churn of endless reorganisations means that you'll have to reapply for your job every 2-3 years anyway and could find yourself out on your ear.

1.0
Dec 30, 2017
Recommend
CEO approval
Business Outlook

Pros

Supportive Colleagues, Staff Travel Perks - nothing else.

Cons

Not allowed to use initiative - "computer says no" mentality. Bullying from management is rife - even to the point of producing fake Facebook/Twitter posts to issue Final Written Warnings to get staff to toe the line. Advice to staff - have nothing to do with "Safecall" - it is not safe, it is not confidential and it gives the bullying managers a further weapon to use against you.

Viewing 1 - 3 of 3,696 Reviews

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