British Airways reviews

3.7

64% would recommend to a friend

(3,696 total reviews)
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Sean Doyle

78% approve of CEO

60% positive business outlook

British Airways has an employee rating of 3.7 out of 5 stars, based on 3,696 company reviews on Glassdoor which indicates that most employees have a good working experience there. The British Airways employee rating is in line with the average (within 1 standard deviation) for employers within the Transport & Logistik industry (3.5 stars).

Reviews by job title

4K reviews
1.0
Aug 14, 2017
Recommend
CEO approval
Business Outlook

Pros

Startup environment A lot of space for creativity Possibility to participate in all aspects of the business, make recommendations and influence Good brand on your CV Good training Nice office A lot of flexibility, although not for everyone Okay salary and good quarterly bonus

Cons

- No structure, processes, policies and procedures - Unprofessional, negative and bullying management behavior - Hostile working environment and negative culture - No KPIs - No incentives - No culture for recognition - No promised non-contractual benefits - Job spec and job description during the interview do not match the reality - No coaching and learning provided - Not central location and poor transport facilities - Complete disorder in the company on a global level as no one knows who is responsible for what and no one wants to take any responsibility but pointing fingers, which is not acceptable for such a global reputable company like BA - Poor career growth opportunities - Extremely complicated recruitment process taking 4-8 weeks - Prepare that no decisions are made in Dublin. You will always need HQ authorization and approval - 90% verbal and phone communication which takes a lot of your calendar time, most of the time for nothing. Everyone tries to avoid emails saying that "email is my enemy", so make sure to take notes of who said what and when as you will need it one day, unless you have a fantastic memory. - Do not trust anyone. Who is your friend today will turn into your enemy tomorrow. Stay professional but do not trust anyone in this company, they are all fake. - A lot of sales staff has been and is being made redundant after 20 years of service, so there is a lot of negativity around. Do not waste your careers by making this move. You will not learn anything but just waste your time, health and spoil your CV.

1.0
Oct 10, 2016

Senior management have lost it

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Money is fair, staff travel is nice to have and good once you have done 5 years.

Cons

The IAG management have decided BA doesn't need an IT department. They simply do not understand IT, proof being observations like "if you have time to test the code then you don't have enough work to do". I can't speak for the customer facing part, but all back-office areas are crumbling.

1.0
Sep 25, 2016
Recommend
CEO approval
Business Outlook

Pros

Staff try to be encouraging

Cons

Long stressful hours underpaid constant monitoring no trust antiquated software systems constantly slow and failing awful customers shouting at you constantly as ba customer service so poor baggage situation at heathrow appalling staff leaving every day staff travel scheme poor. We even gave to pay for our own pens and paper for notes and have to sign into computers in our own time giving ba at least a week a year in unpaid work. Do not go there!!

Viewing 10 - 12 of 3,696 Reviews

Glassdoor has 3,988 British Airways reviews submitted anonymously by British Airways employees. Read employee reviews and ratings on Glassdoor to decide if British Airways is right for you.