Does British Airways pay their employees well?

According to anonymously submitted Glassdoor reviews, British Airways employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at British Airways. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at British Airways?

64% of British Airways employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated British Airways 3.4 out of 5 for work life balance, 3.5 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at British Airways?

Cabin Crew (762) , Customer Service Representative (139) , Mixed Fleet Cabin Crew (116) , Cabin Crew Member (100) , Customer Service Advisor (57) , Aircraft Mechanic (55) , Customer Service Agent (53) , Airline Pilot (49) , Flight Attendant (44) , Customer Service (40) , Project Manager (40) , Ground Operations Agent (35) , Manager (35) , Customer Service Manager (33) , Pilot (30)

What are the pros of working at British Airways according to real employee reviews?

"Great colleagues to work with I spent 28 years there and enjoyed it except for the last 18 months" ((in 166 reviews)); "Great to travel and meet great people" ((in 161 reviews)); "Good benefits and discount travel" ((in 136 reviews)); "travel benefits are good for your self only" ((in 61 reviews)); "The training was good but intense." ((in 58 reviews))

What are the cons of working at British Airways according to real employee reviews?

"Poor management from the very top to lower managmenet who handled Covid and looking after staff very badly and extremely disorganised." ((in 251 reviews)); "Low pay and not looked after" ((in 206 reviews)); "Long hours and too many short turnarounds on longhaul destinations" ((in 154 reviews)); "Low salary and disdain by management is all you will get even after 10 years in mixed fleet." ((in 93 reviews)); "There is no work life balance and the pay does not reflect the companies expectations." ((in 68 reviews))

What are employees saying about British Airways layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about British Airways layoffs and their outlook for job security at British Airways in 2026.

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British Airways

Part of International Airlines Group

British Airways reviews

3.7

64% would recommend to a friend

(3,696 total reviews)

Sean Doyle

78% approve of CEO

60% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Compensation and benefits

3.5

Culture & values

3.5

Career opportunities

3.4

Work/Life balance

3.1

Senior management

British Airways has an employee rating of 3.7 out of 5 stars, based on 3,696 company reviews on Glassdoor which indicates that most employees have a good working experience there. The British Airways employee rating is in line with the average (within 1 standard deviation) for employers within the Transport & Logistik industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

2.0

Sep 26, 2016

Was once a really great place to work but it really sucks these days

It project manager

Recommend

CEO approval

Business Outlook

Pros

Decent pay, flexitime, discounts and staff travel. They have a huge number of very loyal staff and they are great people to work with, we get each other through the hard times.

Cons

Used to be a great place to work but has declined steadily over the last 10 years and severely over the last 5 years, since they became part of IAG. There's been very few opportunities to progress for a long time, it's easier to leave and come back a higher grade than to get a promotion based on the quality of your work. Now BA is outsourcing lots of jobs across the company to overseas contractors. IT (my dept) has changed its view and now IT staff are seen only as resources that are interchangeable with contractors in India. IT staff who have worked there for a while have officially been renamed 'legacy staff'. A very senior manager has been quoted comparing finding IT staff to buying a fridge on the Internet.

2.0

Oct 8, 2015

Mixed Fleet Cabin Crew- AVOID.

Mixed fleet cabin crew

Recommend

CEO approval

Business Outlook

Pros

Staff travel (although stressful as its standby) Some lovely colleagues- meet friends for life (just watch out for the snakes)

Cons

Treated so differently from crew on old contracts, and not in a good way. Disgusting pay- so hard to live on the wage. Working hours- zero work life balance, 2 days off after a long haul- 1st day complete write off as you're jet lagged, 2nd day you're washing and re-packing for your trip the following day. A lot of 7-14 day blocks, so so tired all the time. Hardly any time down route, average of 22 hours long haul and 10 hours shorthaul (usually falls over night so all you have time to do is sleep anyway) A lot of snakes within the company- be careful, you will be grassed up for the pettiest of things. Outrageous sickness policy- get told we are not allowed to fly with a cold/blocked ears etc, yet they allow no leeway- sacking people left right and centre for being off sick too often when all they are doing is sticking to the rules. Any normal job you would still work with a cold and they should allow leeway for that.)

1.0

Jan 10, 2016

Awful place to work

Customer contact agent

Recommend

CEO approval

Business Outlook

Pros

Staff travel, leave amount. I can't write more than 20 words as there is no other pros unfortunately sorry .

Cons

Training was horrendous one of our trainers was a complete bully who made one trainee leave after a week. No Union aloud apparently. Management don't even acknowledge you or even know your names. Turnover of staff is crazy one person leaves every week, no one enjoys the role purely because of the way we are treated and not paid enough for the amount we have to deal with. There is no thank you for all that you do neither any recognition. If your ill or someone dies prepared to be questioned like your in a court room.

Viewing 7 - 9 of 3,696 Reviews

Jobs at British Airways

Associate Customer Experience Agent - Miami International Airport