Does British Airways pay their employees well?

According to anonymously submitted Glassdoor reviews, British Airways employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at British Airways. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at British Airways?

64% of British Airways employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated British Airways 3.4 out of 5 for work life balance, 3.5 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at British Airways?

Cabin Crew (762) , Customer Service Representative (139) , Mixed Fleet Cabin Crew (116) , Cabin Crew Member (100) , Customer Service Advisor (57) , Aircraft Mechanic (55) , Customer Service Agent (53) , Airline Pilot (49) , Flight Attendant (44) , Customer Service (40) , Project Manager (40) , Ground Operations Agent (35) , Manager (35) , Customer Service Manager (33) , Pilot (30)

What are the pros of working at British Airways according to real employee reviews?

"Great to travel and meet great people" ((in 164 reviews)); "Great colleagues to work with I spent 28 years there and enjoyed it except for the last 18 months" ((in 160 reviews)); "Good benefits and perks to the job" ((in 130 reviews)); "travel benefits are good for your self only" ((in 63 reviews)); "Fun and good staff to work with" ((in 62 reviews))

What are the cons of working at British Airways according to real employee reviews?

"Poor management from the very top to lower managmenet who handled Covid and looking after staff very badly and extremely disorganised." ((in 242 reviews)); "Low pay and not looked after" ((in 197 reviews)); "Long hours and too many short turnarounds on longhaul destinations" ((in 150 reviews)); "low salary and hard to move up the ranks" ((in 95 reviews)); "There is no work life balance and the pay does not reflect the companies expectations." ((in 69 reviews))

What are employees saying about British Airways layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about British Airways layoffs and their outlook for job security at British Airways in 2026.

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British Airways

Part of International Airlines Group

British Airways reviews

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3.7

64% would recommend to a friend

(3,696 total reviews)

Sean Doyle

78% approve of CEO

60% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Compensation and benefits

3.5

Culture & values

3.5

Career opportunities

3.4

Work/Life balance

3.1

Senior management

British Airways has an employee rating of 3.7 out of 5 stars, based on 3,696 company reviews on Glassdoor which indicates that most employees have a good working experience there. The British Airways employee rating is in line with the average (within 1 standard deviation) for employers within the Transport & Logistik industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

2.0

Mar 3, 2016

Once great.....

It project manager

Recommend

CEO approval

Business Outlook

Pros

Good work/life balance, flexible working time, parking on premises, travel benefits, final salary pension

Cons

Since BA became part of IAG, people matter less and everything is about cost. Major outsourcing underway.

1.0

Aug 25, 2014

Dreadful Leadership and Cripplingly Unionised

Air cabin crew

Recommend

CEO approval

Business Outlook

Pros

Staff travel, fairly decent hotels, good team spirit amongst immediate colleagues, recognised brand and perceived professionalism from the public and the chance to see the world.

Cons

Awful 'them and us' type relations between the unfathomable layers of management and the staff. Management often rude, incompetent, power hungry, petty and counter-productive. Very great sense that the company care far more about money than about people. Culture of lying to passengers and staff is completely ingrained in the company. The pay scale is ridiculous with some cabin crew earning four times what others do for doing exactly the same job - completely dependent on base airport and date of joining.

5.0

Jul 1, 2019

Incredible place to work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

BA has so many pro's, most notably: - Flexible working - Supportive managers - Fantastic career progression - Good salaries - Wonderful working environment - A big focus on staff

Cons

The location of head office makes travel mildly inconvenient for employees but there is a regular, free bus service to the station and free parking which makes up for it

British Airways Response

Hi, thanks so much for this wonderful review. We are thrilled to get such positive feedback and are immensely proud to have colleagues who are so passionate about working here! Our aim is to give our colleagues the best working environment possible and if you have any suggestions we would love to hear them! We wish you all the best as part of the BA family.

Viewing 13 - 15 of 3,696 Reviews

Jobs at British Airways

Associate Customer Experience Agent - Miami International Airport