British Airways reviews

3.7

64% would recommend to a friend

(3,696 total reviews)
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Sean Doyle

78% approve of CEO

60% positive business outlook

British Airways has an employee rating of 3.7 out of 5 stars, based on 3,696 company reviews on Glassdoor which indicates that most employees have a good working experience there. The British Airways employee rating is in line with the average (within 1 standard deviation) for employers within the Transport & Logistik industry (3.5 stars).

Reviews by job title

4K reviews
1.0
Mar 19, 2015
Recommend
CEO approval
Business Outlook

Pros

Staff travel allows employees to list for standby flights and if there is room it is possible to get a business class seat. There are also complimentary Business Class/ First tickets each year but it can be difficult to secure slots. The office environment is physically nice, bright, like a campus or village with a Waitress and Starbucks on the street as well as a stream inside and a lake at the back.

Cons

Where do I start. It has a very unique (thank goodness) culture. If your local government ran an airline they would run it like this. Politics is absolutely at the core of everything, even senior managers spend most of the day networking and very little time making change happen. Almost perpetually there is a constant 're-org' going on where staff have to re-apply for their job and who ever brown nosed the hardest gets to stay - the best get out and do well when they leave. If you love to play politics and spend all day looking busy you will love it, if you are the type of person who thinks outside the box, is creative, inspirational and determined to make change - the business will systematically either destroy you or force you out. Even the annual pay award is done by committee - it has nothing at all to do with performance - everyone's performance is put through 'forced distribution' = Team of 5 with one amazing performer and 4 very good performers = does not compute "who do you wish to force down to an unachieved" - "nobody" - "you have to, someone has to be unachieved that's how it works!"

1.0
Oct 4, 2016
Recommend
CEO approval
Business Outlook

Pros

- Staff travel is good - CEO of BA himself (Cruz) is very approachable and willing to communicate with staff but has his balls strung up by the gormless eejits running the show in IAG

Cons

- Permanent staff are made to feel like a burden and a liability - SMT talk of a "five year plan" but I've yet to see a "five day" one: everything is short-term 'fixes' and sticking plasters - Low-cost mentality (in all but the cost of the tickets!) - Senior management "invite discussion" but are unwilling to tackle and approach the tough questions - Middle management are threatened with rounds of brutal job cuts to have them put up and shut up - Staff have gone from giving it their all, entirely loyal to the company, to being completely demoralised and disenfranchised

1.0
Sep 28, 2016
Recommend
CEO approval
Business Outlook

Pros

None really. Staff travel is Ok but standby travel can be challenging.

Cons

The continual cutting of costs, reduction of service onboard aircraft and outsourcing key departments overseas makes British Airways less British by the day. The IT department has been heavily hit recently, forcing many to see alternative employment. The call centres could well be the next target. This was once a company I was proud to work for. Sadly it no longer is. If you're an IT professional looking for employment at BA, I suggest you look elsewhere.

Viewing 4 - 6 of 3,696 Reviews

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