British Airways reviews

3.7

63% would recommend to a friend

(3,706 total reviews)
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Sean Doyle

78% approve of CEO

61% positive business outlook

British Airways has an employee rating of 3.7 out of 5 stars, based on 3,706 company reviews on Glassdoor which indicates that most employees have a good working experience there. The British Airways employee rating is in line with the average (within 1 standard deviation) for employers within the Transport & Logistik industry (3.5 stars).

Reviews by job title

4K reviews
4.0
Aug 5, 2015

Customer service agent

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great working environment dynamic job very versatile , small team, family like situation great staff travel , life insurance medical insurance

Cons

As it was a small team too much gossip, everyone knew each other's lives, assessments badly done, shift work sometimes to tiring

2.0
Aug 5, 2015

Continuous Improvement Lead

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

People are generally very helpful and well meaning. There is a lot of empathy among the staff that you work with a there is a feeling of being in the same boat together.

Cons

The business is very operationally focussed. This drives a certain behaviour in the staff at all levels, particularly the Management team, which leads to some very illogical decisions being made. Added to this is a Finance department that is trying to run the business through control of spend and a parent company (IAG) which is run by accountants/management consultants generally with very little understanding of how to run an airline. The management team are also very weak with very little focus which means that things rarely get done as no one sticks to a deadline.

1.0
Aug 4, 2015
Recommend
CEO approval
Business Outlook

Pros

Staff travels OK, not great compared to other companies. Pays OK.

Cons

Bullying and harassment rife within BA, you can follow the grievance procedure, but managers cover each others backs, managers create witnesses to put you off going official , even when your in the right. Managers go out there way to be awkward so you withdraw your grievance for example ignoring emails, organising grievance meetings at rush hour on a Friday evening. Always asked by management to cut corners and break health and safety regulations for the mangers benefit, putting your life at risk.

Viewing 3526 - 3528 of 3,706 Reviews

Glassdoor has 3,998 British Airways reviews submitted anonymously by British Airways employees. Read employee reviews and ratings on Glassdoor to decide if British Airways is right for you.