Does British Airways pay their employees well?

According to anonymously submitted Glassdoor reviews, British Airways employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at British Airways. This rating has been stable over the past 12 months.

How satisfied are employees working at British Airways?

63% of British Airways employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated British Airways 3.4 out of 5 for work life balance, 3.5 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at British Airways?

Cabin Crew (765) , Customer Service Representative (139) , Mixed Fleet Cabin Crew (116) , Cabin Crew Member (100) , Customer Service Advisor (58) , Aircraft Mechanic (55) , Customer Service Agent (53) , Airline Pilot (49) , Flight Attendant (44) , Customer Service (40) , Project Manager (40) , Ground Operations Agent (35) , Manager (35) , Customer Service Manager (33) , Pilot (30)

What are the pros of working at British Airways according to real employee reviews?

"Great colleagues to work with I spent 28 years there and enjoyed it except for the last 18 months" ((in 168 reviews)); "Great to travel and meet great people" ((in 159 reviews)); "Good benefits including discounted flights." ((in 125 reviews)); "travel benefits are good for your self only" ((in 66 reviews)); "Fun and good staff to work with" ((in 63 reviews))

What are the cons of working at British Airways according to real employee reviews?

"Poor management from the very top to lower managmenet who handled Covid and looking after staff very badly and extremely disorganised." ((in 250 reviews)); "Low pay and not looked after" ((in 209 reviews)); "Long hours and too many short turnarounds on longhaul destinations" ((in 159 reviews)); "low salary and hard to move up the ranks" ((in 88 reviews)); "There is no work life balance and the pay does not reflect the companies expectations." ((in 70 reviews))

What are employees saying about British Airways layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about British Airways layoffs and their outlook for job security at British Airways in 2026.

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British Airways

Part of International Airlines Group

British Airways reviews

3.7

63% would recommend to a friend

(3,706 total reviews)

Sean Doyle

78% approve of CEO

61% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.6

Compensation and benefits

3.5

Culture & values

3.5

Career opportunities

3.4

Work/Life balance

3.1

Senior management

British Airways has an employee rating of 3.7 out of 5 stars, based on 3,706 company reviews on Glassdoor which indicates that most employees have a good working experience there. The British Airways employee rating is in line with the average (within 1 standard deviation) for employers within the Transport & Logistik industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

1.0

Aug 1, 2015

Not the best place to work

Customer service executive

Recommend

CEO approval

Business Outlook

Pros

Great staff travel concession as long as you can travel during off peak periods, some amazing people

Cons

Low pay, poor management, inconsistent performance management for non-management employees, last minute changes to the roster

4.0

Jul 27, 2015

Nice place to work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Fairly nice company to work for needs some change in how management works with employees

Cons

Management can play favorites. Hard to climb the ladder lateral moves only.

3.0

Jul 24, 2015

Graduate procurement

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Real work load and responsibility

Cons

Company politics, poorly managed restructures

Viewing 3529 - 3531 of 3,706 Reviews

Jobs at British Airways

Customer Experience Agent (Full-Time) - Los Angeles International Airport

Duty Maintenance Manager

Duty Maintenance Manager