Does British Airways pay their employees well?

According to anonymously submitted Glassdoor reviews, British Airways employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at British Airways. This rating has been stable over the past 12 months.

How satisfied are employees working at British Airways?

63% of British Airways employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated British Airways 3.4 out of 5 for work life balance, 3.5 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at British Airways?

Cabin Crew (765) , Customer Service Representative (139) , Mixed Fleet Cabin Crew (116) , Cabin Crew Member (100) , Customer Service Advisor (58) , Aircraft Mechanic (55) , Customer Service Agent (53) , Airline Pilot (49) , Flight Attendant (44) , Customer Service (40) , Project Manager (40) , Ground Operations Agent (35) , Manager (35) , Customer Service Manager (33) , Pilot (30)

What are the pros of working at British Airways according to real employee reviews?

"Great colleagues to work with I spent 28 years there and enjoyed it except for the last 18 months" ((in 172 reviews)); "Great to travel and meet great people" ((in 158 reviews)); "Good benefits including discounted flights." ((in 126 reviews)); "travel benefits are good for your self only" ((in 64 reviews)); "Fun and good staff to work with" ((in 58 reviews))

What are the cons of working at British Airways according to real employee reviews?

"Poor management from the very top to lower managmenet who handled Covid and looking after staff very badly and extremely disorganised." ((in 253 reviews)); "Low pay and not looked after" ((in 211 reviews)); "Long hours and too many short turnarounds on longhaul destinations" ((in 155 reviews)); "Low salary and disdain by management is all you will get even after 10 years in mixed fleet." ((in 91 reviews)); "There is no work life balance and the pay does not reflect the companies expectations." ((in 66 reviews))

What are employees saying about British Airways layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about British Airways layoffs and their outlook for job security at British Airways in 2026.

British Airways reviews

3.7

63% would recommend to a friend

(3,706 total reviews)

Sean Doyle

78% approve of CEO

61% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (3,706 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

British Airways has an employee rating of 3.7 out of 5 stars, based on 3,706 company reviews on Glassdoor which indicates that most employees have a good working experience there. The British Airways employee rating is in line with the average (within 1 standard deviation) for employers within the Transport & Logistik industry (3.5 stars).

Reviews by job title

4K reviews

1.0

Nov 29, 2016

Worst Place to work

Trainer

Recommend

CEO approval

Business Outlook

Pros

None..............only cabs provided each way

Cons

Management sucks,worst shift timings,no co-ordination,no proper training,softwares do not work,inhuman approach from mgmt

3.0

Nov 29, 2016

Going downhill

It specialist

Recommend

CEO approval

Business Outlook

Pros

Dedicated knowledgable colleagues, staff travel (when can get on) great offices at Waterside with staff restaurant, and good facilities. Good for the cv

Cons

low morale is everywhere due to massive outsourcing and drastic cost cutting which is reducing this once great company to a shell of its former self.

4.0

Nov 28, 2016

Hit and miss

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

If you're young, it looks great on your CV, it's a good experience to work for such a large company. Staff are very helpful to each other. Sharing what you know when it helps. Interestingly all departments help each other out. Once in the company, it's quite smooth flowing to move around - highly recommend.

Cons

Each employee is just a number, literally! More work for low pay. Absolute rubbish shift patterns. poor organisation and structure to last minute overtime award. Tasks require you to stand for long periods of time, so be prepared.

Viewing 3547 - 3549 of 3,706 Reviews

Jobs at British Airways

Customer Experience Agent (Full-Time) - Los Angeles International Airport

Duty Maintenance Manager

Duty Maintenance Manager

British Airways

British Airways reviews

Company ratings over time

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Reviews by job title

Worst Place to work

Going downhill

Hit and miss

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