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      British Airways

      Part of International Airlines Group

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      British Airways reviews

      3.7

      63% would recommend to a friend

      (3,705 total reviews)
      avatar

      Sean Doyle

      78% approve of CEO

      61% positive business outlook

      Ratings by category

      3.9

      Diversity & inclusion

      3.6

      Compensation and benefits

      3.5

      Culture & values

      3.5

      Career opportunities

      3.4

      Work/Life balance

      3.1

      Senior management

      British Airways has an employee rating of 3.7 out of 5 stars, based on 3,705 company reviews on Glassdoor which indicates that most employees have a good working experience there. The British Airways employee rating is in line with the average (within 1 standard deviation) for employers within the Transport & Logistik industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      4K reviews
      5.0
      Nov 16, 2014

      Customer Service Agent

      Csa
      Recommend
      CEO approval
      Business Outlook

      Pros

      It was a very up-beat and fast paced environment which always kept you on your toes and never left bored. Allowed me to meet thousands of people from all over the world, broadening my knowledge of other cultures. Also, discounted airline tickets on British Airways and other airlines to anywhere in the world.

      Cons

      At times flights would run late or would be cancelled leaving customers angry and more often than not took it out on the employees. Things could become too hectic at times, and you needed to pay close attention the boarder control regulations which, at times, can be tricky until you start to memorize the rules and regulations.

      1.0
      Oct 20, 2014

      A bunch of bullies and liers.

      Cabin crew
      Recommend
      CEO approval
      Business Outlook

      Pros

      Staff travel although worse than that of other airlines

      Cons

      They lie just about anything to keep up the reputation they're bound to lose. They say the customer is at the heart of the business, the biggest lie ever. Money is at the heart of the business and the management, especially the middle management, very arrogant and incompetent, will do anything to get their bonuses including bullying their subordinates and always going for the cheapest options in order do show immediate apparent savings which in the long term turn out to be loss making and hugely expensive. A poisonous culture has taken over in this company by which everything is considered an unnecessary cost, from staff to the product offered which is absolutely cheap.

      3.0
      Oct 1, 2014

      To Fly. To Serve?

      Customer service agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flight Benefits Medical Benefits Uniform Allowance Hotel/Car Rental Discounts

      Cons

      Promotion Training Constant oversold flights Delays Wasteful spending Employee recognition Employee loyalty

      Viewing 3589 - 3591 of 3,705 Reviews
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      ReviewsBritish Airways reviews

      Glassdoor has 3,997 British Airways reviews submitted anonymously by British Airways employees. Read employee reviews and ratings on Glassdoor to decide if British Airways is right for you.