Customer Service Agent - CSA British Airways Employee Review

5.0
Nov 16, 2014
Recommend
CEO approval
Business Outlook

Pros

It was a very up-beat and fast paced environment which always kept you on your toes and never left bored. Allowed me to meet thousands of people from all over the world, broadening my knowledge of other cultures. Also, discounted airline tickets on British Airways and other airlines to anywhere in the world.

Cons

At times flights would run late or would be cancelled leaving customers angry and more often than not took it out on the employees. Things could become too hectic at times, and you needed to pay close attention the boarder control regulations which, at times, can be tricky until you start to memorize the rules and regulations.

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5.0
May 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Good facillities , and advance company

Cons

The food on the airplane isn't good

4.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

The job is really well paying

Cons

Long hours is really tiring

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