Does British Airways pay their employees well?

According to anonymously submitted Glassdoor reviews, British Airways employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at British Airways. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at British Airways?

64% of British Airways employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated British Airways 3.4 out of 5 for work life balance, 3.5 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at British Airways?

Cabin Crew (762) , Customer Service Representative (139) , Mixed Fleet Cabin Crew (116) , Cabin Crew Member (100) , Customer Service Advisor (57) , Aircraft Mechanic (55) , Customer Service Agent (53) , Airline Pilot (49) , Flight Attendant (44) , Customer Service (40) , Project Manager (40) , Ground Operations Agent (35) , Manager (35) , Customer Service Manager (33) , Pilot (30)

What are the pros of working at British Airways according to real employee reviews?

"Great colleagues to work with I spent 28 years there and enjoyed it except for the last 18 months" ((in 170 reviews)); "Great to travel and meet great people" ((in 160 reviews)); "Good benefits and discount travel" ((in 136 reviews)); "travel benefits are good for your self only" ((in 63 reviews)); "Great staff and it was great to have flexibility of a small company with the backing of a giant" ((in 61 reviews))

What are the cons of working at British Airways according to real employee reviews?

"Poor management from the very top to lower managmenet who handled Covid and looking after staff very badly and extremely disorganised." ((in 259 reviews)); "Low pay and not looked after" ((in 203 reviews)); "Long hours and too many short turnarounds on longhaul destinations" ((in 157 reviews)); "low salary and hard to move up the ranks" ((in 89 reviews)); "There is no work life balance and the pay does not reflect the companies expectations." ((in 65 reviews))

What are employees saying about British Airways layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about British Airways layoffs and their outlook for job security at British Airways in 2026.

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British Airways

Part of International Airlines Group

British Airways reviews

3.7

64% would recommend to a friend

(3,698 total reviews)

Sean Doyle

78% approve of CEO

60% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Compensation and benefits

3.5

Culture & values

3.5

Career opportunities

3.4

Work/Life balance

3.1

Senior management

British Airways has an employee rating of 3.7 out of 5 stars, based on 3,698 company reviews on Glassdoor which indicates that most employees have a good working experience there. The British Airways employee rating is in line with the average (within 1 standard deviation) for employers within the Transport & Logistik industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

3.0

Apr 23, 2012

Staff are undervalued with little support, training and opportunities for growth.

Finance analyst

Recommend

CEO approval

Business Outlook

Pros

Staff Travel - 90% of ticket price + tax for standby ticket. Essentially means you can fly if theseat would otherwise be empty. Popular destinations during school holidays therefore a big no-no. Colleauges - bit hit and miss. Some departments really nice, although others have serious bullying issues that Senior management will not tackle. Nice offices - restaurant food is good (and subsidised), average gym (also subsidised), starbucks, Waitrose and Duty free shop on site.

Cons

Managers have a lot of individual power - get a bad one and you'll suffer. A lot. Pay not great for new starters as company tries to balacne out older staff on civil service contracts by paying 20-30% below industry standard. Don't really getthe feeling that Senior Management values staff. Often feels as though the company is trying to get one over on us rather than rewarding people for the hardwork and long hours they demand.

3.0

Apr 21, 2012

Worked for a premium airline when premium travel was spiraling downward

Account manager

Recommend

CEO approval

Business Outlook

Pros

internationally recognized company, travel benefits

Cons

poor management by local managers

2.0

Apr 20, 2012

They come across as a premium airline but pinch pennies when it comes to paying staff.

Customer service agent

Recommend

CEO approval

Business Outlook

Pros

Flight benefits means you can fly alot cheaper than if you did not work there,but they are still not free. Good health benefits including dental,vision ,physiotherapy,etc. Working within an airport environment can be fun depending on your own perspective.

Cons

Supervisors are not well paid at all and quite often donot get things done as they are paying attention to their personal lives too much (just like the staff they supervise!) They hire very young people who have no life experiences and don't want to work (spoiled brats). The company is always sharpening their pencils,looking for the "cheap way".You have to fight (with the union supporting you) for any small pay increase. They say the most important thing to them is safety and security ,yet they are grossly understaffed,compromising the safety and security of their operation.

Viewing 3679 - 3681 of 3,698 Reviews

Jobs at British Airways

Associate Customer Experience Agent - Miami International Airport