Does British Airways pay their employees well?

According to anonymously submitted Glassdoor reviews, British Airways employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at British Airways. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at British Airways?

64% of British Airways employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated British Airways 3.4 out of 5 for work life balance, 3.5 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at British Airways?

Cabin Crew (762) , Customer Service Representative (139) , Mixed Fleet Cabin Crew (116) , Cabin Crew Member (100) , Customer Service Advisor (57) , Aircraft Mechanic (55) , Customer Service Agent (53) , Airline Pilot (49) , Flight Attendant (44) , Customer Service (40) , Project Manager (40) , Ground Operations Agent (35) , Manager (35) , Customer Service Manager (33) , Pilot (30)

What are the pros of working at British Airways according to real employee reviews?

"Great colleagues to work with I spent 28 years there and enjoyed it except for the last 18 months" ((in 167 reviews)); "Great to travel and meet great people" ((in 162 reviews)); "Good benefits and discount travel" ((in 131 reviews)); "travel benefits are good for your self only" ((in 69 reviews)); "Fun and good staff to work with" ((in 58 reviews))

What are the cons of working at British Airways according to real employee reviews?

"Poor management from the very top to lower managmenet who handled Covid and looking after staff very badly and extremely disorganised." ((in 241 reviews)); "Low pay and not looked after" ((in 208 reviews)); "Long hours and too many short turnarounds on longhaul destinations" ((in 155 reviews)); "low salary and hard to move up the ranks" ((in 90 reviews)); "There is no work life balance and the pay does not reflect the companies expectations." ((in 68 reviews))

What are employees saying about British Airways layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about British Airways layoffs and their outlook for job security at British Airways in 2026.

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British Airways

Part of International Airlines Group

British Airways reviews

3.7

64% would recommend to a friend

(3,697 total reviews)

Sean Doyle

78% approve of CEO

60% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Compensation and benefits

3.5

Culture & values

3.5

Career opportunities

3.4

Work/Life balance

3.1

Senior management

British Airways has an employee rating of 3.7 out of 5 stars, based on 3,697 company reviews on Glassdoor which indicates that most employees have a good working experience there. The British Airways employee rating is in line with the average (within 1 standard deviation) for employers within the Transport & Logistik industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

1.0

Oct 26, 2016

Has lost all human values

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Travel perks if you have long service

Cons

Used to be a great company but now it has little regard for its customers or staff and only focused on improving profit. Gives a public veneer of having strong values but has no respect for its employees. Most work is now done cheaply in India now. You really get what you pay for.

2.0

Oct 23, 2016

In a race to the bottom

Project manager

Recommend

CEO approval

Business Outlook

Pros

Great colleagues and travel benefits

Cons

Company is in a slow decline New CEO seems determioned to turn BA into a low cost carrier Outsourcing of core IT roles means much of the expertise in the company has been lost - those that remain are waiting for the offer of redundancy Morale is super low in head office (and accross the business) Bullying and arrogant senior management team - not prepared to listen to staff or admit when they have got something wrong. Outsourced the Award winning BA app ( created by and internal team) and made the original team redundant - Outsource company promised a new all singing all dancing app within a month of winning the tender but six months later have delivered nothing!

2.0

Oct 10, 2016

Used to be a great place to work, but going downhill rapidly

Senior architect

Recommend

CEO approval

Business Outlook

Pros

Still possible to make use of some great staff travel perks. Nice head office. Some great colleagues.

Cons

Staff are no longer valued. Ongoing policy of outsourcing across departments. Very low morale and distrust of senior management.

Viewing 52 - 54 of 3,697 Reviews

Jobs at British Airways

Associate Customer Experience Agent - Miami International Airport