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      British Airways

      Part of International Airlines Group

      Engaged Employer

      British Airways reviews

      3.7

      64% would recommend to a friend

      (3,698 total reviews)
      avatar

      Sean Doyle

      78% approve of CEO

      60% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.7

      Compensation and benefits

      3.5

      Culture & values

      3.5

      Career opportunities

      3.4

      Work/Life balance

      3.1

      Senior management

      British Airways has an employee rating of 3.7 out of 5 stars, based on 3,698 company reviews on Glassdoor which indicates that most employees have a good working experience there. The British Airways employee rating is in line with the average (within 1 standard deviation) for employers within the Transport & Logistik industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      4K reviews
      2.0
      Oct 17, 2017

      Meh

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Some lovely colleagues, energetic atmosphere at airport, OK flight benefits, if you can travel on off-times, flexibility of shift trades, if people are willing to trade.

      Cons

      Dangerously low morale among staff, ineffective leadership, rampant favoritism, shift work - kiss your nights and weekends goodbye, as well as holidays, low pay... lots of talking the talk from management about standards, but a lot less walking the walk.

      1.0
      Oct 3, 2017

      Ba assessment day!!

      Mixed fleet cabin crew
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you have no customer service experience and don’t wear smart clothes your a shoe in. The whole day was a let down only reception staff were nice!

      Cons

      So many , felt that everyone that couldn’t be bothered to contribute or dress the part got through!! People in jeans got through. Supposed to be a good airline!!! Hmmm

      2.0
      May 19, 2017

      Not the best time to join

      Mixed fleet cabin crew
      Recommend
      CEO approval
      Business Outlook

      Pros

      Get paid to travel Staff travel perks ok Never have the same day twice People mostly great to work with

      Cons

      In the middle of a pay dispute Tiring with jet leg Management don't seem to care about you at all Can't plan ahead Product you are serving going downhill

      Viewing 76 - 78 of 3,698 Reviews
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      Glassdoor has 3,990 British Airways reviews submitted anonymously by British Airways employees. Read employee reviews and ratings on Glassdoor to decide if British Airways is right for you.