Does British Airways pay their employees well?

According to anonymously submitted Glassdoor reviews, British Airways employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at British Airways. This rating has been stable over the past 12 months.

How satisfied are employees working at British Airways?

63% of British Airways employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated British Airways 3.4 out of 5 for work life balance, 3.5 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at British Airways?

Cabin Crew (765) , Customer Service Representative (139) , Mixed Fleet Cabin Crew (116) , Cabin Crew Member (100) , Customer Service Advisor (58) , Aircraft Mechanic (55) , Customer Service Agent (53) , Airline Pilot (49) , Flight Attendant (44) , Customer Service (40) , Project Manager (40) , Ground Operations Agent (35) , Manager (35) , Customer Service Manager (33) , Pilot (30)

What are the pros of working at British Airways according to real employee reviews?

"Great colleagues to work with I spent 28 years there and enjoyed it except for the last 18 months" ((in 171 reviews)); "Great to travel and meet great people" ((in 162 reviews)); "Good benefits and discount travel" ((in 136 reviews)); "travel benefits are good for your self only" ((in 64 reviews)); "Fun and good staff to work with" ((in 62 reviews))

What are the cons of working at British Airways according to real employee reviews?

"Poor management from the very top to lower managmenet who handled Covid and looking after staff very badly and extremely disorganised." ((in 254 reviews)); "Low pay and not looked after" ((in 208 reviews)); "Long hours and too many short turnarounds on longhaul destinations" ((in 154 reviews)); "low salary and hard to move up the ranks" ((in 85 reviews)); "There is no work life balance and the pay does not reflect the companies expectations." ((in 69 reviews))

What are employees saying about British Airways layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about British Airways layoffs and their outlook for job security at British Airways in 2026.

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British Airways

Part of International Airlines Group

British Airways reviews

3.7

63% would recommend to a friend

(3,706 total reviews)

Sean Doyle

78% approve of CEO

61% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.6

Compensation and benefits

3.5

Culture & values

3.5

Career opportunities

3.4

Work/Life balance

3.1

Senior management

British Airways has an employee rating of 3.7 out of 5 stars, based on 3,706 company reviews on Glassdoor which indicates that most employees have a good working experience there. The British Airways employee rating is in line with the average (within 1 standard deviation) for employers within the Transport & Logistik industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

1.0

Jan 20, 2013

Fast becoming a minimum wage employer

Cabin crew

Recommend

CEO approval

Business Outlook

Pros

Work with some amazing people, travel concessions are okay (though not especially cheap anymore and seem to be given grudgingly- unless you are upper management). Get to see other places.

Cons

Unsociable hours, new "Mixed Fleet" contract is gruelling and pay is very poor. Don't expect to be treated like an adult.

4.0

Sep 17, 2012

British airways

Pricing and inventory analyst

Recommend

CEO approval

Business Outlook

Pros

good training and good career progression

Cons

it takes long time for things to happen due to the size of the company and the complexity of the system that we using

2.0

Jun 28, 2010

Cuts, cuts, cuts...

Air cabin crew

Recommend

CEO approval

Business Outlook

Pros

Travel concessions are ok compared to other airlines but not the best. A very extensive route network. Safety and customer service training is very good.

Cons

There is unfortunately now a culture of a race to the bottom. It's all cuts, cuts, cuts. According to the leadership team within BA, cabin crew are not entitled to a liveable wage. They want college and university leavers in and out the door in no more than 5 years to keep the wage bill low. Customer service will suffer as a result and BA will loose passengers. No longer a company to be proud to work for. Such a shame.

Viewing 181 - 183 of 3,706 Reviews

Jobs at British Airways

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Duty Maintenance Manager

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