Does British Airways pay their employees well?

According to anonymously submitted Glassdoor reviews, British Airways employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at British Airways. This rating has been stable over the past 12 months.

How satisfied are employees working at British Airways?

63% of British Airways employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated British Airways 3.4 out of 5 for work life balance, 3.5 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at British Airways?

Cabin Crew (765) , Customer Service Representative (139) , Mixed Fleet Cabin Crew (116) , Cabin Crew Member (100) , Customer Service Advisor (58) , Aircraft Mechanic (55) , Customer Service Agent (53) , Airline Pilot (49) , Flight Attendant (45) , Customer Service (40) , Project Manager (40) , Ground Operations Agent (35) , Manager (35) , Customer Service Manager (33) , Pilot (30)

What are the pros of working at British Airways according to real employee reviews?

"Great colleagues to work with I spent 28 years there and enjoyed it except for the last 18 months" ((in 164 reviews)); "Great to travel and meet great people" ((in 159 reviews)); "Good benefits including discounted flights." ((in 137 reviews)); "Good work life balance and flexibility." ((in 71 reviews)); "travel benefits are good for your self only" ((in 65 reviews))

What are the cons of working at British Airways according to real employee reviews?

"Poor management from the very top to lower managmenet who handled Covid and looking after staff very badly and extremely disorganised." ((in 244 reviews)); "Low pay and not looked after" ((in 208 reviews)); "Long hours and too many short turnarounds on longhaul destinations" ((in 158 reviews)); "Low salary and disdain by management is all you will get even after 10 years in mixed fleet." ((in 97 reviews)); "The new managers do not trust the employees to do their jobs." ((in 54 reviews))

What are employees saying about British Airways layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about British Airways layoffs and their outlook for job security at British Airways in 2026.

British Airways reviews

3.7

63% would recommend to a friend

(3,709 total reviews)

Sean Doyle

78% approve of CEO

61% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (3,709 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

British Airways has an employee rating of 3.7 out of 5 stars, based on 3,709 company reviews on Glassdoor which indicates that most employees have a good working experience there. The British Airways employee rating is in line with the average (within 1 standard deviation) for employers within the Transport & Logistik industry (3.5 stars).

Reviews by job title

4K reviews

1.0

Sep 13, 2021

Long haul short haul

Cabin crew member

Recommend

CEO approval

Business Outlook

Pros

Not a nice place too work anymore

Cons

Avoid at all costs this is a toxic environment in which to work.

1.0

Sep 7, 2021

To be the best airline in the world...really?

Sales agent

Recommend

CEO approval

Business Outlook

Pros

Great Colleagues to work with

Cons

Where do you start for ? Systems & Equipment so backward and non user friendly (imagine a bi plane compared to a modern plane and you will get an idea of how bad they are) Commission - even before Covid without consultation reduced % even though they were making £1.9billion profit. Contact Centre is an utter disgrace, dirty floors, interior decorations that have not been touched since it opened in 1992 Always looking to be seen to do the right thing, not doing the right thing unless it helps BA Do not care about their staff, at all. Attitude is if someone leaves we will just replace them. In exit interview they ask about why leaving but its a form filling exercise only. Systems dreadful, rewards and commissions dreadful, even pre Covid

1.0

Jun 19, 2021

Poor work life balance

Technical engineer

Recommend

CEO approval

Business Outlook

Pros

Diverse fleet to work on

Cons

Expect you to be on call for 2 weeks a year including weekends to support disruption. Actively encourage checking of work emails in own time. Have to support other groups during industrial action that is nothing to do with your own work group with no reward or recognition.

British Airways Response

4y

Thank you for taking the time to write a review. Work life balance and wellbeing are at the forefront of our people strategy and we do our best to ensure that everyone has enough down time. We do our utmost to ensure that our people feel valued and always aim to recognise colleagues and all that they do for our airline.

Viewing 229 - 231 of 3,709 Reviews

Jobs at British Airways

Customer Experience Agent (Full-Time) - Los Angeles International Airport

Customer Experience Agent - Boston Logan International Airport

British Airways

British Airways reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Long haul short haul

To be the best airline in the world...really?

Poor work life balance

Jobs at British Airways

British Airways reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Company ratings over time

Jobs at British Airways

British Airways reviews FAQs