Is Broadcom a good company to work for as a Customer Service Manager (CSM)?

Customer Service Manager (CSM) professionals working at Broadcom have rated their employer with 2.5 out of 5 stars in 15 Glassdoor reviews. This is a lower than average score with the overall rating of Broadcom employees being 3.3 out of 5 stars. Search open Customer Service Manager (CSM) Jobs at Broadcom now and start preparing for your job interview by browsing frequently asked Customer Service Manager (CSM) interview questions at Broadcom .

Does Broadcom pay Customer Service Manager (CSM) employees well?

Customer Service Manager (CSM) professionals rate their compensation and benefits at Broadcom with 4.0 out of 5 stars based on 15 anonymously submitted employee reviews. This is 4.9% worse than the company average rating for salary and benefits. Find out more about Customer Service Manager (CSM) salaries at Broadcom.

How happy are Customer Service Manager (CSM) professionals working at Broadcom?

11% of Customer Service Manager (CSM) employees at Broadcom would recommend their employer to a friend. This rating has decreased by 23% in the past 12 months. Customer Service Manager (CSM) professionals have also rated Broadcom with a 2.8 rating for work-life-balance, 2.5 rating for diversity and inclusion, 1.9 rating for culture and values and 2.8 rating for career opportunities.

What are the top reviewed jobs at Broadcom?

Software Engineer (327) , Senior Software Engineer (162) , Principal Engineer (119) , Technical Support Engineer (117) , Principal Software Engineer (115) , Engineer (104) , Intern (93) , Staff Engineer (80) , Member Of Technical Staff (75) , Manager (63) , IC Design Engineer (55) , Director (51) , Staff Software Engineer (51) , Solutions Architect (49) , Test Engineer (46)

What are the pros of working at Broadcom according to real employee reviews?

"1. Overall CTC (Pay) is good (due to RSUs and ESPP option)" ((in 454 reviews)); "The working time is quite flexible.Compensation and benefits are good." ((in 339 reviews)); "Salary is good and competitive" ((in 312 reviews)); "The people I work with are great and the direct managers I worked with are approachable and willing to help." ((in 300 reviews)); "Compensation was good but not notably better than my prior employers in the SF Bay Area." ((in 252 reviews))

What are the cons of working at Broadcom according to real employee reviews?

"Frequent layoffs and reorgs." ((in 224 reviews)); "bad management and not that efficient." ((in 223 reviews)); "No job security and lay off people frequently" ((in 141 reviews)); "Even during Covid19 no work from home given and forcing employees to come to office." ((in 114 reviews)); "Demoralising at times especially if you have a bad manager" ((in 89 reviews))

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Broadcom

Broadcom Customer Service Manager (CSM) reviews

2.5

11% would recommend to a friend

(15 total reviews)

Hock E. Tan

58% approve of CEO

48% positive business outlook

Ratings by demographic groups

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Customer Service Manager (CSM) employees have rated Broadcom with 2.5 out of 5 stars, based on 15 company reviews on Glassdoor. This indicates that most Customer Service Manager (CSM) professionals have an average working experience there. Broadcom is rated 28% below average by Customer Service Manager (CSM) professionals compared to other employers within the Produktion industry (3.5 stars).

Reviews by job title

15 reviews

4.0

Apr 29, 2025

Bottom line driven approach changes VMware culture

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

Good pay and benefits Good people pre acquisition Strong work life balance

Cons

Lots of changes in culture following acquisition by Broadcom with everything focused on cost control and bottom line made the transition challenging for employees

2.0

Dec 13, 2024

Laidoff by acquisition

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

Good salary with restricted stocks

Cons

Toxic culture and constant layoffs

3.0

Oct 8, 2024

Good pay, poor culture

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

Great pay with regular stock options

Cons

No culture, no life. Problems are pushed out onto the customers with no drive to 'do what's right'.

Viewing 4 - 6 of 15 Reviews

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Broadcom Customer Service Manager (CSM) reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Bottom line driven approach changes VMware culture

Laidoff by acquisition

Good pay, poor culture

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