Capita reviews

3.0

41% would recommend to a friend

(8,154 total reviews)
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Adolfo Hernandez

44% approve of CEO

32% positive business outlook

Capita has an employee rating of 3.0 out of 5 stars, based on 8,154 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Capita employee rating is in line with the average (within 1 standard deviation) for employers within the Telekommunikation industry (3.6 stars).

Reviews by job title

8K reviews
5.0
Oct 11, 2013
Recommend
CEO approval
Business Outlook

Pros

Excellent traing course, great opportunities with world renowned companies. Its helping me make the decision about how I want to progress my career after my two years with Capita is over. I can join their consultancy or the organisation I'm working for, but I now have the confidence to try contracting too.

Cons

My first placement was in Scotland. I did miss home at first but everyone is really friendly and I'm glad I went.

1.0
Oct 10, 2013

Blind leading the Blind

Recommend
CEO approval
Business Outlook

Pros

Employee benefits good and then it goes down hill!!!!

Cons

Training very much a rushed job absolutely shocking. No personal feedback on personal performance. No accountability or ownership with either t/L's or management. Team leaders and management unsure of clients expectations and understanding of what the scheme is about. Constant re-training and general poor performance, Attitudes are unprofessional and its up your self to train your self. I.t systems inadequate call monitors are disgraceful and base only upon opinion not on facts of calls made.Overall shocking,disgraceful and i wouldn't recommend anyone with a shred of integrity to work for this company

5.0
Oct 7, 2013

top clients and good training

Recommend
CEO approval
Business Outlook

Pros

Client placements on Novus programme. Been working on impressive brand names. Capita are behind the scenes of most large corporations. Training received was fantastic. Now more qualified what my degree gave me. University does not set you up for a working career in IT. Uni degrees are way behind on technology and practices. Capita however got me up to speed, although was hard work as taught to a very professional level.

Cons

large company, so can feel lost. have to work hard, but you are supported

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Glassdoor has 8,870 Capita reviews submitted anonymously by Capita employees. Read employee reviews and ratings on Glassdoor to decide if Capita is right for you.