Capita reviews

3.0

41% would recommend to a friend

(8,152 total reviews)
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Adolfo Hernandez

44% approve of CEO

32% positive business outlook

Capita has an employee rating of 3.0 out of 5 stars, based on 8,152 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Capita employee rating is in line with the average (within 1 standard deviation) for employers within the Telekommunikation industry (3.6 stars).

Reviews by job title

8K reviews
2.0
Nov 10, 2010

Capita Resourcing - Maidenhead

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Small company environment Young culture Friendly people Good location in town centre Good for commuting too Good to get FTSE 100 name on your CV

Cons

The pay is not very good, they pay as little as possible. Once you are in it is very hard to get a good payrise. Favourites - only those who the management favour or are 'yes' men seem to get promoted. If you want a change of career direction within the same company forget it - you are just a 'bum' on a seat. Long hours due to presenteeism - even if you have nothing to do you are expected to stay late so that it makes your team leader look good. Bonuses are not paid - even if you have earned it - they will find a way of wriggle out of paying it - all comes down to the MD. Nepotism Totally unqualified people have been put in senior positions due to their long tenure abilities.

4.0
Sep 22, 2010
Recommend
CEO approval
Business Outlook

Pros

Nice company to work for, little pressure and good work/life balance

Cons

Senior Management are poor at communicating and there is no real understanding of what the business is or where it is heading.

2.0
Sep 15, 2010
Recommend
CEO approval
Business Outlook

Pros

Beautiful building and a good canteen with good people. Excellent attitude to recycling and charity. Comfortable desks and chairs. Very good coffee machines.

Cons

Lack of training on arrival. Management also appeared unbriefed in what they were supposed to be doing. Many of us appear to be employed just to chase other people. Management uninspired. Jobs of many colleagues now outsourced to separate businesses. Many wasted opportunities and talents. Fear culture characterised by the words "get it done".

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Glassdoor has 8,868 Capita reviews submitted anonymously by Capita employees. Read employee reviews and ratings on Glassdoor to decide if Capita is right for you.