Question 1

Is Capita a good company to work for as a Customer Service Representative CSR?

Accepted Answer

Customer Service Representative CSR professionals working at Capita have rated their employer with 3.7 out of 5 stars in 35 Glassdoor reviews. This is a higher than average score with the overall rating of Capita employees being 3.0 out of 5 stars. Search open Customer Service Representative CSR Jobs at Capita now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at Capita.

Question 2

Does Capita pay Customer Service Representative CSR employees well?

Accepted Answer

Customer Service Representative CSR professionals rate their compensation and benefits at Capita with 2.4 out of 5 stars based on 35 anonymously submitted employee reviews. This is 11.8% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at Capita.

Question 3

How happy are Customer Service Representative CSR professionals working at Capita?

Accepted Answer

15% of Customer Service Representative CSR employees at Capita would recommend their employer to a friend. This rating has decreased by 30% in the past 12 months. Customer Service Representative CSR professionals have also rated Capita with a 2.8 rating for work-life-balance, 3.2 rating for diversity and inclusion, 2.8 rating for culture and values and 2.4 rating for career opportunities.

Question 4

What are the top reviewed jobs at Capita?

Accepted Answer

Customer Service Representative (528), Customer Service Advisor (261), Customer Service (150), Project Manager (134), Manager (90), Team Manager (89), Business Analyst (88), Disability Assessor (87), Software Consultant (86), Consultant (83), Customer Service Agent (78), Software Engineer (65), Senior Executive (64), Analyst (63), Team Leader (63)

Question 5

What are the pros of working at Capita according to real employee reviews?

Accepted Answer

"Some great people and an effort by the company to keep good processes and structure in place." ((in 506 reviews)); "Good work life balance however unless you are counter cultural you are not likely to stay very long (counter" ((in 348 reviews)); "Colleagues are great and pull together in what feels like a constant crisis or threat of being culled." ((in 258 reviews)); "Work from Home service is good" ((in 246 reviews)); "My team are great and the actual business unit I work for are really nice with some forward thinking people" ((in 184 reviews))

Question 6

What are the cons of working at Capita according to real employee reviews?

Accepted Answer

"poor management and when you did report the manager for how you were treated nothing happened" ((in 570 reviews)); "Variable and low salaries even for similar roles" ((in 351 reviews)); "Low pay and in many instances being stuck on a call past end of shift." ((in 342 reviews)); "Capita have a incredibly high turnover ratio and many times the managers don't know what to do themselves." ((in 222 reviews)); "Very poor training and no system in place to ensure adequate support throughout the programme." ((in 208 reviews))

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