Capital One reviews

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Richard D. Fairbank

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13K reviews
5.0
Oct 15, 2021
Recommend
CEO approval
Business Outlook

Pros

True customer focus through all levels of management. Everyone is collaborating with the customers' best interests at heart. As a product manager I got to partner with designers, business analysts, data engineers, and of course my tech teams of 4-7 software engineers. Auto loans is organized into "experiences," each focused on a different phase of the customer's journey, and product managers get a high level of autonomy to develop new features and improve processes. My projects were engaging. People across job families were engaged in their work, smart, collaborative, and really nice. Also we're a good mix of a tech company and a bank: product and technology are at the focus of the company, but you still get banking holidays and log out at 5pm every day. I was in auto loans in the Plano campus.

Cons

There is a high level of change: I had 5 managers in the last 12 months. That's higher than average, but everyone seems to change managers at least once a year if not twice; either because the manager gets moved to a different team or because you do. My projects tended to get changed frequently as well: partway through a project, leadership would change the objective and ask us to focus on a different goal, abruptly stopping a 6- or 12-month project halfway through without us delivering anything. That happened enough to my projects and other product managers' to become a pattern. This all combines to a frustrating level of change when you have really interesting projects and would love to get them out to customers. My advice would be to start coding an MVP as quickly as possible so you can at least deliver something before priorities shift.

5.0
Oct 14, 2018
Recommend
CEO approval
Business Outlook

Pros

Treat this place as a university . Learn new technologies to put in your resume and use this place as your stepping stone.

Cons

1. Work pressure. No work life balance. Managers tell you that you should not work after 5 PM. But on the other hand, you have unrealistic deadlines. Agile is out of picture. Work is taken in chunks and divided into sprints. PO says “we have to deliver this in this many sprints”. In office hours, we have tons of meetings and no room for actual work. This leaves no choice and you end up working from home after office hours. 2. Office politics - corruption, bias, favoritism at its peak. 3. Incompetent managers and peers who are waiting for you to finish your work and then steal it and showcase as their own piece of art. After work is done, manager will say you didn’t do anything great. You are hired to do this. Everyone else is doing the same. What are you doing extra?? 4. No freedom to be yourself - just pretend you like Capital one in front of your manager. 5. Team work vs individual performance management - all year, mobbing is enforced and people who want to take up something on their own are blamed in the retrospectives. At the end of year, no one knows who did the actual work. Only manager’s favorite guy gets the promotion. The least favorite might even end up losing their job. 6. Idiotic meetings - two hours of useless meetings to come up with some points on blah blah which is not helpful in any actual work.

1.0
Apr 25, 2019

False Advertising

Recommend
CEO approval
Business Outlook

Pros

Flexible work hours and convenient downtown location.

Cons

3 out of the 60 DS actually do work that resembles industry standard DS work. These are the folks that are sent to public and recruiting events to make it sound like we all do real DS work. Don't be fooled! Most of the business leaders do not know what DS resources are or how to use them. They think Data Scientists' core job is to write SQL scripts for business analysts and process managers for "controls". Instead of investing in proper tech resources and fixing processes, leaders choose to use Data Science resources to write SQL script based "controls" designed by business stake holders who know nothing about data or SQL. You don't think you will be writing SQL scripts for data pulling when you sign up for a job description that throws out AI Machine Learning and PhD requirements. It's outright outrageous false advertisement. There are frequent breakdowns in processes that impact our customers. The in-house euphemism for this is a "risk event". Data Science resources are used regularly to fix these risk events by adhoc query writing to pull data for process manager who were not able run their processes properly. No wonder more than a dozen data scientists have left the company in the last few months. Turn over is insanely high. The gave every DS a big fat raise recently hoping to stop the bleeding. Did not help... The kind of problems the business is trying to solve do not require data science, machine learning or even basic statistics. Just some reliable data and SQL developers / Data Analysts would be more than sufficient.

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