Capital One reviews

Toxic Culture, Boring Work, Bad Managers

This is a place you want to love and enjoy working but middle management makes it very hard. There is a lot of talk about development opportunities but that is only true for friends of directors. The company doesn't value experience, it values new grads and new people so turnover is high and you end up with people with a couple of years into their working lives at the same level as very experienced people. Its hard to know who works there from one day to the next. Each part of the business is run by somebody on the leadership team, they believe their business area is their own fiefdom and every area has a very different culture, so the experience as an employee is wildly different depending on where you work. The middle "director" level fear making decisions, don't appear to trust the people in their teams, and every decision gets escalated right to the top, so if you're far down the pecking order it is very hard to get any work done. There is little psycholgical safety because senior people recruit their friends. The performance management system is used as a stick.