Capital One Process Manager reviews

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(106 total reviews)
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Richard D. Fairbank

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106 reviews
4.0
May 23, 2013

Capital One Home Loans

Recommend
CEO approval
Business Outlook

Pros

Some managers appreciates employees and recognizes good work. Nice campus and benefits.

Cons

Some areas are political and advancement is difficult. Some managers are non aggressive, and sometimes fail to execute on projects & some managers are too demanding. Lots of executive layering and often layoff at that level are frequent. Lots of long hours and as a salaried person it doesn't balance out. Some areas are in need of stronger more knowledgeable management. Lots of meetings and little time to complete work task. Not all areas have a lot of on the job formal training. Most training is sitting side by side with other associates and this is not the best most efficient way of learning new material.

4.0
Jan 5, 2011
Recommend
CEO approval
Business Outlook

Pros

1) Very employee friendly 2) Flexible on work-life balance 3) Good, knowledgable people to work with 4) Lots of opportunity for improvement

Cons

1) Behind the times in project management (utilizing Agile style, rather then DMAIC, DFSS, Lean, etc) 2) Lack of communication, which causes disconnects and risk within and cross project 3) Resists change, does not want to consider other types of methodologies

5.0
Jan 15, 2010
Recommend
CEO approval
Business Outlook

Pros

Capital One has a strong culture of "Excellence and Do the right thing", providing a great work environment to develop and hone critical competencies, numerous development opportunities (large and small projects), while also understanding and promoting the balance between personal life and work. It has been a great place to work for many years while I've progressed in many ways; I highly recommend working for Capital One.

Cons

While working here for many years, our benefits and compensation felt like they were exceptional early on, but with the purchase of other banks they have been decreased in order to provide standard benefits across the board. This, I'm sure, has occurred in many other corporations, but it would have been nice for the 'Maverick' of the financial industry to buck the trend and keep the high level of benefits and just extend them to new banks and employees.

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