Capital One reviews

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(13,196 total reviews)
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Richard D. Fairbank

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13K reviews
4.0
Nov 22, 2012
Recommend
CEO approval
Business Outlook

Pros

Opportunities to network across financial services divisions, positive environment for collaboration, focus is on hiring top talent, and a wide array of special events to spotlight the employee.

Cons

Focus is on too many projects. Each division has their goals to achieve, which requires cross functional teams. The result is managers are mired in too many meetings and the time it takes to complete is lengthy. Most projects take 8 to 12 months to complete because of all the levels to approve and committees that need to review. The focus is on top talent, but there are some employees that have come on board from acquisitions and have their heels dug in on how processes should be even though they are outdated compared to the marketplace. The recognition program is focused mainly on front line staff, leaving out the mid level managers who feel sandwiched between some employees who feel entitled to be recognized and their manager who continue to push down on mid level managers for recognizing staff without giving them recognition.

2.0
Nov 20, 2012
Recommend
CEO approval
Business Outlook

Pros

There are some very talented people to work with, and great skills to learn Good company values, although the competency model needs reviewing.

Cons

Good ol' boy network. Lack of diversity at Capital One is very apparent. And as rightfully pointed out by another reviewer, diversity goes beyond ethnicity. Most people working here are smart, but not "elite".

4.0
Nov 16, 2012

Great work life balance

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Cap One is located in Richmond, which is affordable and extremely family friendly. One of the best jobs in the city. Work-life balance (flex hours, vacation) is valued very much, which I loved. Decent salary, with room for promotional bonuses/yearly bonus and salary raises. Terrific employee training.

Cons

Cap One is famous for its junk mail - thus, many hours are spent creating work that many people may just throw in the trash = not inspiring. Processes are often drawn out (it may take 3-6 months to create such a letter). Day to day work can make you feel like cog in machine.

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