Is Citi a good company to work for as a Client Service Associate?

Client Service Associate professionals working at Citi have rated their employer with 3.3 out of 5 stars in 25 Glassdoor reviews. This is a lower than average score with the overall rating of Citi employees being 3.6 out of 5 stars. Search open Client Service Associate Jobs at Citi now and start preparing for your job interview by browsing frequently asked Client Service Associate interview questions at Citi .

Does Citi pay Client Service Associate employees well?

Client Service Associate professionals rate their compensation and benefits at Citi with 4.0 out of 5 stars based on 25 anonymously submitted employee reviews. This is 10.5% better than the company average rating for salary and benefits. Find out more about Client Service Associate salaries at Citi.

What are the top reviewed jobs at Citi?

Vice President (1984) , Analyst (1324) , Assistant Vice President (887) , Business Analyst (594) , Senior Vice President (538) , Manager (525) , Director (506) , Assistant Manager (476) , Customer Service Representative (434) , Officer (427) , Personal Banker (395) , Software Engineer (359) , Project Manager (355) , Intern (347) , Financial Analyst (334)

What are the pros of working at Citi according to real employee reviews?

"Benefits are good and to some extent if manage well the work balance can be good too." ((in 2752 reviews)); "Work life balance is good but it all depends on where you work and at your managers discretion." ((in 2249 reviews)); "The people are great and genuinely helpful and willing to contribute to your development as an analyst." ((in 2022 reviews)); "Culture is good and relatively flat" ((in 1799 reviews)); "The pay is good and the facilties we are provided with are also good enough." ((in 1728 reviews))

What are the cons of working at Citi according to real employee reviews?

"The management was poor Very bureaucratic system with poor communication within management vertices and across teams" ((in 1288 reviews)); "(in 902 reviews) Sometimes the work can be long hours and stressful depending on which departments you are in" ((in 815 reviews)); "1. Managers in certain pockets can be bad or inexperienced" ((in 725 reviews)); "It's January and we got the news about why are bonuses are low because of the Consent Order from the U.S. Government." ((in 687 reviews)); "working late hours and weekend shifts; unreachable goals;" ((in 592 reviews))

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Citi

Citi Client Service Associate reviews

3.3

81% would recommend to a friend

(25 total reviews)

Jane Fraser

90% approve of CEO

28% positive business outlook

Ratings by category

4.0

Compensation and benefits

2.8

Culture & values

2.4

Career opportunities

2.2

Diversity & inclusion

1.9

Work/Life balance

1.9

Senior management

Client Service Associate employees have rated Citi with 3.3 out of 5 stars, based on 25 company reviews on Glassdoor. This indicates that most Client Service Associate professionals have a good working experience there. Citi is rated in line with the average (within 1 standard deviation) by Client Service Associate professionals compared to other employers within the Finanzen industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

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Reviews by job title

25 reviews

3.0

Jan 15, 2026

wealth management

Client service associate

Recommend

CEO approval

Business Outlook

Pros

good pay, schedule, location, co-workers

Cons

systems are awful, advisors whom you support hate when you take vacation, direct managers care more about the advisors versus their direct report

4.0

Oct 12, 2024

Good place to work

Client services associate

Recommend

CEO approval

Business Outlook

Pros

Diverse global team with decent work-life balance and benefits Nice campus but also able to work from home

Cons

Siloed teams and lack internal upward mobility

4.0

Sep 17, 2024

Great culture

Client service associate

Recommend

CEO approval

Business Outlook

Pros

Great culture, ok pay, could be better

Cons

Too many older employees that don’t know how to streamline processes. They’re way behind the competition.

Viewing 1 - 3 of 25 Reviews

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Citi Client Service Associate reviews

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wealth management

Good place to work

Great culture

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